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Administrative Customer Service Representative

Company: Clark Pest Control
Location: Santa Rosa
Posted on: September 11, 2019

Job Description:

To apply please submit your resume to:


Major Areas of Responsibility

With the general direction of the Branch Manager and Office Supervisor, the Administrative Customer Service

Representative is responsible for a variety of duties, including but not limited to:

  • Answering telephones and directing persons and/or telephone calls to the appropriate department or person.
  • Providing information about products and services over the phone.
  • Resolving customer complaints.
  • Receiving and delivering messages verbally and/or in writing.
  • Scheduling WDO inspections and/or pest control jobs.
  • Entering work orders.
  • Collecting past-due receivables.
  • Compiling data, scanning, and filing.
  • Typing termite reports and Notice of Work Completion and/or Exclusion.
  • Generating wdo diagrams on Microsoft Vizio.
  • Uploading termite transaction to the State of California; pouch original to Safety/Risk Department.
  • Operating computers, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, timely operation of the branch.

    Required Knowledge, Skills, and Abilities

    • Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
    • Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control.
    • Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
    • Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Present numerical data effectively; Able to read and interpret written information.
    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
    • To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite: Word, Excel, and Outlook.

      Education and Specifications

      • High school diploma or general education degree (GED) - Preferred.

        To apply please submit your resume to:


        • Some Knowledge
        • Intermediate
        • Some Knowledge
        • Intermediate
        • Some Knowledge
        • Some Knowledge
        • Some Knowledge
        • Advanced
        • Intermediate
        • Intermediate
        • Intermediate
        • Intermediate
        • Intermediate
        • Some Knowledge
        • Customer Service

Keywords: Clark Pest Control, Santa Rosa , Administrative Customer Service Representative, Sales , Santa Rosa, California

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