Founding Account Manager
Company: Pylon
Location: San Francisco
Posted on: April 1, 2026
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Job Description:
About Pylon Pylon is the all-in-one B2B post-sales platform
powered by conversational data and layered intelligence, helping
companies run support and customer success in real time. We’re
backed by a16z, BCV, General Catalyst, and Y Combinator. More than
1300 companies including Linear, Cognition (makers of Devin), Modal
Labs, and Incident.io run their support and customer success
workflows on Pylon. We’re also featured on the Enterprise Tech 30
List . Our product spans a large and complex problem space, which
means there is real ownership, real responsibility, and a lot to
build. Role Overview As an Account Manager at Pylon, you will own
commercial outcomes for a defined portfolio of customers in our
post-sales base with a focus on expansion revenue, renewals, and
strategic account growth . You’ll partner closely with Customer
Success Managers to drive revenue while ensuring customers achieve
meaningful business results. This role is for a revenue-driven,
relationship-focused leader who can balance commercial execution
with customer value delivery. What You’ll Do Identify and drive
expansion opportunities within an assigned book of customers Lead
renewal discussions and negotiations , ensuring high renewal rates
and predictable revenue outcomes Collaborate with CSMs to align
health, adoption, and usage insights with commercial strategy Build
and execute account plans that increase customer lifetime value and
strategic engagement Establish strong, trusted relationships with
customer stakeholders across the organization (executives,
champions, operators) Maintain accurate forecasting, pipeline, and
customer analytics What Success Looks Like Meeting or exceeding
quarterly expansion renewal revenue targets Strong alignment with
CSMs measured by adoption signals and customer satisfaction Clear,
executable account growth plans with measurable pipeline and closed
revenue Timely and accurate forecasting with disciplined CRM
discipline What You Bring 3 years in Account Management, Sales, or
post-sales roles with quota-carrying experience Consistent track
record of meeting or exceeding revenue targets Strong understanding
of multithreading, executive relationship management, and
value-based selling Ability to develop deep understanding of
complex technical products and translate features into business
value for customers Excited to build playbooks to help scale up the
AM team Comfortable using CRM and revenue tooling (e.g.,
Salesforce) Data-driven in identifying, prioritizing, and
progressing expansion opportunities within a portfolio Requirements
Location: Based in San Francisco or willing to relocate, with
enthusiasm for working in person. Customer Communication:
Comfortable interacting with customers daily over chat and video.
Analytical Thinking: Able to deeply understand customer use cases
and recommend thoughtful, strategic solutions. Operational
Discipline: Highly organized, process-oriented, and capable of
managing a high-volume workload. Product Curiosity: Interested in
exploring product nuances and designing more efficient workflows.
Bonus: Experience building or analyzing dashboards in modern
analytics tools. Our perks Fully covered medical, dental, and
vision insurance for employees 401(k) retirement plan Commuter
benefits Parental leave ? 14 company holidays unlimited PTO ?
Annual offsite Lunch, dinner, and snacks at the office ? Fitness
stipend More about Pylon Funding: Series B led by a16z and BCV
($51M total raised) Founders: Advith Chelikani , Robert Eng , and
Marty Kausas Team: Currently 90 and growing!
Keywords: Pylon, Santa Rosa , Founding Account Manager, Sales , San Francisco, California
