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DTC Sales Specialist

Company: Medlock Ames
Location: Healdsburg
Posted on: January 13, 2022

Job Description:

RESPONSIBILITIES - includes the following, but not limited to: Sales (70% of your time): A successful candidate will be able to hit 90% of the sales plan by your 45-day mark and 100% by your 60-day mark.

  • Plan and execute outreach campaigns to our members, private clients, and customers to exceed monthly sales goal
  • Segment lists for effective outreach
  • Manage abandoned carts for members on our website
  • Proactively come up with ideas to hit plan
  • Support the growth of the membership program by signing up new members
  • Potential to travel in-market to conduct member events with the goal of supporting existing relationships and acquiring new customers
  • Host VIP customers when needed Customer Journey Management (20% of your time): A successful candidate knows how to provide high-touch customer service and develop long-term relationships with our members and non-members.
    • Provide exceptional hospitality and high-touch service in a consistent, timely, and thoughtful manner with all customers via email and phone
    • Host VIP customers when needed
    • Manage customer journey for Tasting Room and Bell Mountain Ranch visitors to develop loyal long-term relationships
    • Convey professionalism and is knowledgeable about Medlock Ames wines and stories to cultivate loyal guests
    • Provide exceptional hospitality and high-touch service in a consistent, timely, and thoughtful manner with all customers via email, phone, and in-person
    • Manage day-to-day member emails and calls
    • Manage pre-visit and post-visit outreach to members
    • Assist with winery, restaurant, and hotel recommendations when needed Admin/Other (10% of your time): A successful candidate understands the importance of CRM and will be detailed-oriented and complete the following duties with accuracy.
      • Assist with the processing of member releases (February, May, and September)
      • Assist with shipping orders and customer service as needed
      • Assist members with accurately updating their information online
      • Complete all member Oklahoma UPS labels and Alabama ABC forms in a timely manner
      • Assist with member onboarding procedures
      • Assist with member cancellation procedures
      • Attend staff training and apply new skills taught
      • Assist in ensuring inventory is accurate across multiple locations Education/Experience/Skills:
        • 3+ years of hospitality and/or customer service inside or outside the wine industry
        • College degree preferred
        • Proven ability to make outbound calls to customers and generate phone sales
        • Must be highly sales-oriented and goal-driven
        • Must be highly organized, detailed-oriented, and able to work in a multi-task environment
        • Team player is a must one team, one dream
        • Excellent written and verbal communication skills
        • Proven ability to prioritize, problem-solve, and work independently
        • Ability to work in a fast-paced and high-performance culture
        • Upbeat and positive personality
        • Love of wine is a must, wine industry experience is a plus
        • Job requires working weekends (as needed)
          Physical Demands
          • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Must be able to lift 50 pounds and stand for long periods of time
            by Jobble

Keywords: Medlock Ames, Santa Rosa , DTC Sales Specialist, Sales , Healdsburg, California

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