Retail Commission Sales - Fine Jewelry, Full Time: Santa Rosa Plaza
Company: Macy's
Location: Santa Rosa
Posted on: February 20, 2021
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Job Description:
Job Overview:The Jewelry Sales associate is responsible for
providing outstanding customer service in the Jewelry & Watch
Complex. This includes meeting hourly sales and Star Rewards goals
on a personal and departmental basis, demonstrating superior
product knowledge to customers, building a clientele using the My
Client system, offering the customer our Worry No More service plan
and creating a shopping experience that will make the customer feel
welcome and comfortable. The Jewelry Sales associate will
participate in ongoing training via the iPad as well as attend
vendor and trainer facilitated trainings. Additionally, all Jewelry
Sales associates participate in all aspects of ensuring the
department is operating efficiently including but not limited to
processing goods, merchandising, taking price changes, setting and
signing sales, doing RTVs, BOPS & Fulfillment. Macy's uses a
scheduling plan that allows our associates to participate in the
creation of their work schedules by managing availability and
identifying preferences. Additionally, during key events and peak
selling times, Macy's may offer additional shifts to our
associates, which they may--pick up using the self-scheduling tool.
Details on Macy's schedule options are available during the
interview process. Essential Functions:* Be proficient in use of
all POS systems including Search and Send and My Client. * Be
proactive in assisting customers who are using devices to shop and
compare, whether Macy's devices or their own. * Assist customers in
all aspects of service, and qualify customer needs, figure out
what's right for them by using steps of MAGIC & Fine Touch Selling.
* Offer to put purchase on customer's Macy's charge account. *
Suggest additional merchandise to compliment customer selection.*
Maintain a professional attitude with sincerity and enthusiasm that
demonstrates Macy's commitment to our customer. * Participate in
pre-selling and sales driving events including trunk shows to
maximize sales. * Stay informed on current promotional events and
sales. * Offer and promote benefits of extended service plan to all
customers purchasing Fine Jewelry & Watches. * Use clientele
program to maintain customer profile and contact information to
increase personal sales and build solid customer base. * Perform
all aspects of fulfillment process; including, but not limited to:
picking, packing, labeling, shipping and BOPS. * Offer to call
other locations if merchandise is unavailable within store or offer
Search & Send. * Be knowledgeable of and perform sales support
functions related to Jewelry (POS procedures, iPad, Operations,
Asset Protection). * Ensure proper processing, presentation,
organization, storing, and replenishment of stock. Maintain
Recovery & Fill in Standards. * Establish high level of shortage
awareness and effectiveness; ensure that all policies and
procedures are implemented. * Perform other duties as assigned,
including but not limited to watch sizing and ear piercing. *
Adhere to asset protection programs and procedures to ensure audit
compliance. * Perform functions in an efficient manner, as directed
by the supervisor. * Regular, dependable attendance and
punctuality. Qualifications:Education/Experience: * High school
diploma or equivalent preferred. * Previous selling experience is
required, preferably in fine jewelry.Communication Skills:*
Effective written and verbal skills, ability to interpret
instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals.* Excellent written
and verbal communication skills. Mathematical Skills: * Basic math
functions such as addition, subtraction, multiplication, and
division. * Able to use a calculator. Reasoning Ability:*
Self-starter, able to work independently and as part of a team and
must have good time management skills.Physical Demands:* This
position involves constant moving, talking, hearing, reaching, and
standing. * Involves standing for at least two consecutive hours. *
Involves lifting at least 30 lbs. * May occasionally involve
reaching, stooping, kneeling, crouching, and climbing ladders. *
Vision abilities include close vision, color vision, depth
perception, and focus adjustment.Other Skills:* Superior
organizational and time management skills. * Must be able to
multi-task in a fast-paced environment. * Must be able to build
relationships and influence others. * Must possess a thirst for
knowledge. * Ability to collaborate and function as a member of a
team. * Must possess a strong sense of urgency. * Should be
comfortable with the use of computers and frequent use of RF
equipment.Work Hours:* Flexible with scheduling and available to
work retail hours, which may include day, evening, weekends, and/or
holidays, based on department and store/company needs.This job
overview is not all inclusive. In addition, Macy's, Inc. reserves
the right to amend this job overview at any time. Macy's is an
Equal Opportunity Employer, committed to a diverse and inclusive
work environment. Macy's, Inc. - including Macy's and
Bloomingdale's - will consider for employment qualified applicants
with criminal convictions in a manner consistent with SFPC Art.
49--and LA MC ch.XVIII Art. 9.
Keywords: Macy's, Santa Rosa , Retail Commission Sales - Fine Jewelry, Full Time: Santa Rosa Plaza, Sales , Santa Rosa, California
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