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Authorization Representative

Company: First American
Location: Santa Rosa
Posted on: November 10, 2019

Job Description:

Education - High School Diploma or GED Skills - Communication Skills - Basic Math - Plumbing Experience - Customer Service - Microsoft Office Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Financial Corporation (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. We believe that our people are the key to the company's continued success. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists. For more information, visit ****************************. Job Summary Primarily dealing with third party contractors, Authorization Representatives determine coverage and make repair/replacement decisions that are in the best interest of the Company. Resolves claims accurately and expeditiously by balancing the Company's contractual obligations with providing a high level of customer service. Essential Functions Respond to high call volume in a professional efficient manner. Authorize repair/replacement claims up to $1500. Interprets and evaluates contract language as it relates to qualifying a claim for coverage. Analyze claim facts and gather, review, research, and document necessary information in order to determine the best course of action. Partner with Contractor Relations, Sales Support and Claims Resolution in claim review and decision making for accurate claim closure. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, purchasing of parts and equipment, and communicate claim information to homeowners. Adhere to established department Methods & Procedures along with call center metrics and Quality Assurance standards. Place contract warnings and exclusions on systems and appliances to exclude further coverage on an item. Perform other job duties as assigned. Knowledge and Skills/Technology Used Fundamental understanding of Home Warranty polices Effective listening, verbal and written communication skills Proven customer service skills Utilization of basic mathematical functions Working knowledge of Microsoft Office and Windows based programs Typical Education High School Diploma or equivalent Typical Range of Experience Typically has 2-4 years of Customer Service or related experience. Plumbing, HVAC, Electrical, Appliance, Pool trade experience desirable. Home Warranty or Real Estate experience desirable. First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out ********************

Keywords: First American, Santa Rosa , Authorization Representative, Professions , Santa Rosa, California

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