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Heavy Equipment Field Technician

Company: Gee Heavy Machinery
Location: Santa Rosa
Posted on: May 9, 2024

Job Description:

We are looking for a skilled and motivated individual to join our team as a Field Technician. In this role, you become a member of Operating Engineers Local 3, you will be responsible for providing on-site servicing, diagnostics, and repairs on Komatsu heavy equipment. The ideal candidate will have a proven track record of success in field service, excellent communication and interpersonal skills, and a passion for safety. If you are a self-starter who is driven to succeed, we want to hear from you!

Why Join us?

  • Highly competitive compensation.
  • Union fringe benfits including Pension, Healthcare, PTO, paid holidays and more.
  • Employee discounts for personal auto purchases.
  • Potential for significant career growth in a growing business.
    What you'll do...

    • Troubleshoot, diagnose, and repair mechanical, electrical and hydraulic failures of heavy equipment.
    • Access Komatsu and other OEM websites to retrieve service manuals and other documents.
    • Drive a service truck to various locations.
    • Perform factory updates as scheduled, following the manufacturer's instructions and staying within recommended labor time requirement guidelines.
    • Keep an accurate record of time worked to guarantee that each work order contains correct labor entries.
    • Maintain daily service reports and equipment status reports.
    • Complete all necessary forms and accurately depict each step in the repair process to expedite payment from the customer.
    • Complete warranty information and store failed parts to ensure maximum reimbursement from OEM for each warranty claim.
    • Perform an FLRA (Field Level Risk Assessment) at each jobsite and always remain vigilant of potential hazards.
    • Communicate professionally and in a service-oriented manner, both written and verbally, with customers, vendors, and manufacturers.
    • Actively participate in the meeting of department goals, including customer loyalty.
    • Contribute to accurate customer machine population in the enterprise resource planning system (ERP).
    • Contribute to accurate customer name and address information in customer relationship management (CRM) system.
    • Other duties as assigned.
      What you'll need...

      • 3+ years of successful hands-on experience with diesel engines, hydraulics, and diagnostics.
      • Valid driver's license and clean 3-year driving record.
      • Experienced with the latest electronically controlled machines.
      • Must be able to fully comprehend hydraulic and electrical schematics with a history of successful troubleshooting and technical experience.
      • Competence in using a laptop and relevant software applications, such as Microsoft Outlook and Word; new hire will be trained on dealer ERP.
      • Associate degree or certification in Diesel Mechanics preferred.
      • High School diploma or equivalent required.
        If you are ready to take your career to the next level, apply today.

        Starting Pay: $ 47.77 Associated topics: deere, diesel technician, equipment operator, excavator, forklift operator, heavy equipment, heavy equipment operator, heavy equipment technician, loader, plant

Keywords: Gee Heavy Machinery, Santa Rosa , Heavy Equipment Field Technician, Professions , Santa Rosa, California

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