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Service Technician (Bicycle Mechanic)

Company: Trek Bicycle
Location: Santa Rosa
Posted on: September 5, 2020

Job Description:

Job Description: What the position requires you to doAs a Service Technician, you will service and troubleshoot an array of bicycles. You will get to work hands on with the people who ride their bikes and build their confidence in you to keep their bikes running without a hiccup!Customer service and people skills are a huge part of this position. Be motivated to make every day, every bike, and every interaction better. Prior experience is awesome, but we can also train you to build your skillsWhat you'll bring to the teamBe self motivated, have a positive attitude, be team a team player and ready to help with anything at any time.Communicate clearly - with your team and with your customers.Detail focused - every detail counts, so make sure not to forget the little details.Continued learning - always be following up on new technology, new procedures and a want to do the best work 100% of the time.Work Order Completion = 90%Production Mechanic completes work order tickets from the work order queue in POS in a timely mannerPerform the following services (in agreed upon timeframe)All service shop tune-up packages from basic to comprehensive.Ala carte services per service menu including but not limited to;Cable and housing replacement; Adjust/repair derailleur's; Adjust/repair brakes; Replace/repair shifters; Replace chain, cassette, bar tape/grips; Wheel true and dish; Wheel builds; Overhaul suspension; Drivetrain cleaning; Disc brake and dropper post service; Inspect and assess frame and components for damage or replacementCommunicate with customers regarding timing of work order completion and/or modifications to quote based upon inspectionMiscellaneous Duties = 10%On the spot repairs as neededBike buildsSafety auditsInteracting and providing great customer service with customers on the phone and in personPerform other duties as assigned by management

Keywords: Trek Bicycle, Santa Rosa , Service Technician (Bicycle Mechanic), Professions , Santa Rosa, California

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