SantarosaRecruiter Since 2001
the smart solution for Santa Rosa jobs

Store Lead Consultant

Company: FedEx Office
Location: Santa Rosa
Posted on: December 6, 2019

Job Description:

Job Number: 1954788BR
Employment Type: Regular Full-Time
Job Category: Retail
Shift: Any
Region: 040 : Bay Area
Address Line 1: 750 Stony Point Rd
Address Line 2: Ste A160
City: Santa Rosa
State: California
Zip Code: 95407
Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us.

FedEx Office Career Preview
Position Summary The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues
General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
--- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
--- Manages production flow to ensure all production orders are done right and on time
--- Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs
--- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
--- Sets up complex orders and performs multiple tasks at the same time
--- Responsible for ensuring quality during and after production process
--- Ensures communication among shifts
--- Coordinates pick-up and delivery of customer orders
--- May provide leadership to team members on an assigned shift
--- Assists in the training of store team members
--- Collates, sorts and organizes customer orders
--- Operates the Point of Sale terminal (POS), handles financial transactions and makes change.
--- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
--- Follows instructions of supervisors and assists other team members in performing store functions
--- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
--- Secondary responsibility for coordination of all shipping related services and activities, to include:
--- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
--- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
--- Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
--- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
--- All other duties as needed or required

Minimum Qualifications and Requirements
--- High school diploma or equivalent education
--- 2+ years of specialized experience
--- Excellent verbal and written communication skills
--- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
--- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions
--- Ability to stand during entire shift, excluding meal and rest periods
--- Ability to move and lift 55 pounds
--- Ability, on a consistent basis, to bend/twist at the waist and knees
--- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
--- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
--- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
--- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
--- Ability, on a consistent basis, to work with minimal supervision
--- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
--- Suggests areas for improvement in internal processes along with possible solutions
--- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
--- Applies Quality concepts presented at training during daily activities
--- Supports FedEx Office Quality initiatives

EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America's military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.

Keywords: FedEx Office, Santa Rosa , Store Lead Consultant, Professions , Santa Rosa, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Warehouse Team Member -Part Time- Brisbane
Description: Warehouse Team Member Seasonal, Part-Time, Flexible Hours br br Shifts: br Over-night, Early Morning, Day, Evening, Weekend br br SUN/MON/TUE 07:00 AM-03:00PM br SUN/MON/TUE 8:00PM-04:00AM (more...)
Company: Amazon Workforce Staffing
Location: San Rafael
Posted on: 12/7/2019

Warehousing Worker - 7:00 AM-5:30 PM Weekday
Description: Warehouse Team Member Seasonal, Part-Time, Flexible Hours Shifts: Over-night, Early Morning, Day, Evening, Weekend SUN/MON/TUE 07:00 AM-03:00PM SUN/MON/TUE 8:00PM-04:00AM THU/FRI/SAT 07:00 AM-03:00PM (more...)
Company: Amazon
Location: San Rafael
Posted on: 12/7/2019

Store Lead Consultant
Description: Job Number: BR br Employment Type: Regular Full-Time br Job Category: Retail br Shift: Any br Region: 040 : Bay Area br Address Line 1: 234 Northgate One br City: San Rafael br State: California (more...)
Company: FedEx Office
Location: San Rafael
Posted on: 12/7/2019


PART-TIME Warehouse Operator
Description: Job Details Company Overview The Warehouse Operator is responsible for operation of material handling equipment for the purpose of accurate shipping, processing and receiving, which includes but is not (more...)
Company: Medline Industries Inc
Location: Tracy
Posted on: 12/7/2019

Local CDL A Truck Driver - 401K with Company Match!
Description: McGrath RentCorp is hiring Mobile Modular Portable Storage CDL A Drivers in Livermore, CA Founded in 1979, McGrath RentCorp is a diversified business to business rental company that rents and sells relocatable (more...)
Company: McGrath RentCorp
Location: Tracy
Posted on: 12/7/2019

Warehouse Attendant - 7:00 AM-5:30 PM Weekday
Description: Warehouse Team Member Seasonal, Part-Time, Flexible Hours br br Shifts: br Over-night, Early Morning, Day, Evening, Weekend br br SUN/MON/TUE 07:00 AM-03:00PM br SUN/MON/TUE 8:00PM-04:00AM (more...)
Company: Amazon
Location: San Rafael
Posted on: 12/7/2019

Business Process Architect
Description: Title: Business Process Architect Location: Sunnyvale, CA, US, 94089 Requisition ID: 31611 Job Requirements Ensure program milestones and objectives are met with expected quality. Provide clear and (more...)
Company: NetApp Headquarters
Location: Sunnyvale
Posted on: 12/7/2019

TV Installation Technician
Description: Summary Job Duties and Responsibilities We're DISH. We're the ones who pioneered the DVR and commercial-free TV. Colorado-born and family-owned, DISH has proudly served America since 1980. Personalized (more...)
Company: DISH
Location: Manteca
Posted on: 12/7/2019

CDL A Truck Driver - Local Home Daily
Description: CDL-A Local Truck Drivers- Home DailyYour Miles Take You Further On Local Runs With Hub Group At Hub Group, we believe in employing the best drivers on the road, and we do so by ensuring that
Company: Hub Group Trucking
Location: Tracy
Posted on: 12/7/2019

Warehouse Supervisor Tracy, CA
Description: Job Description Responsible for the daily administration and operation of the warehouse. Oversee materials are received, stored, shipped and reported in accordance with established procedures. Direct (more...)
Company: Medline Industries Inc
Location: Tracy
Posted on: 12/7/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Rosa RSS job feeds