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Adoptions Counselor for Animal Nonprofit

Company: Compassion Without Borders
Location: Santa Rosa
Posted on: November 8, 2019

Job Description:

Compassion Without Borders is looking for an Adoption Counselor for our Shelter located in Santa Rosa, CA. This is a part time position working directly under the supervision of the Adoptions Manager. Most of our rescue dogs come off the streets of Mexico and from overcrowded shelters in the central valley which makes for a unique adoption experience. If you are enthusiastic about dogs and are looking to make a difference this may be the perfect position for you! Job Description: The adoption Counselor will be responsible for placing adoptable dogs into their loving forever homes, both on and offsite, and for ensuring quality customer service for external and internal customers. Counselors facilitate appropriate adoptions by understanding the needs of animals in the adoption program and helping to ensure that a good match is made; this includes preparing animals for adoption, interacting with customers, explaining organization policies and procedures and providing general information and preparing necessary paperwork. This job position will include the following work days - Wednesday, Thursday, Friday and Saturday. Responsibilities include but are not limited to: Adoption appointments Interacting with/getting to know the animals and talking with prospective adopters about them in order to make the best possible match Providing high quality customer service to people who visit CWOB Working with Volunteers to increase adoptions Photographing successful adoption appointments Helping people through the adoption process, sharing information about animal care and behavior, reviewing adoption applications,interviewing applicants in a conversational way, making decisions to finalize or deny an adoption and communicating with the applicant in such a manner that maintains a courteous and friendly attitude even when declining a request Transporting animals, cages and other equipment to and from off site adoption events Treating all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude towards all animals Maintaining a friendly demeanor and providing good customer service while assisting with adoptions Working courteously and cooperatively with other staff members, Volunteers and Foster families Facilitating and coordinating outside adoption events Responsibility of email and voicemail communications when adoption Manager is unavailable Specific Job Skills: Strong interpersonal skills. The ideal person for this job would be personable, outgoing, patient, professional, and able to get along well with a variety of people. Excellent written and oral communications skills. Affection for animals, concern for their welfare, and a willingness to accommodate animals in the workplace. Ability and initiative, working with minimal supervision and direction. Maturity and good judgment. Ability to read, write and understand English. Flexibility, ability to manage multiple tasks. The ability to remain pleasant and calm even in stressful situations. The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others. The ability to turn people down, firmly when necessary, without becoming aggressive or unpleasant. The ability to learn about and understand each dog as an individual with his or her own personality, bad habits, past experiences, etc. Comfort and ability to work with animals of unknown disposition and those who may exhibit medical and other problems Previous experience as an adoption Counselor is preferred but not required Compensation : DOE Please forward your resume to *************** to apply

Keywords: Compassion Without Borders, Santa Rosa , Adoptions Counselor for Animal Nonprofit, Other , Santa Rosa, California

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