SantarosaRecruiter Since 2001
the smart solution for Santa Rosa jobs

New Orders Specialist

Company: First American
Location: Santa Rosa
Posted on: November 7, 2019

Job Description:

Company SummaryJoin our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company?s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For? list for the fourth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.homewarranty.firstam.comJob SummaryEssential Functions

  • Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers.
  • Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.
  • Process Real Estate Applications/contracts.
  • Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates.
  • Process auto-renewal preventions.
  • Process and send Real Estate invoices as required.
  • Process seller?s coverage cancelation/Overcome cancelation requests.
  • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
  • Consistently perform compliant wrap-ups.
  • Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
  • Keep abreast of industry, contract coverage and limits, process and procedures.Job Complexities
    • Using established procedures performs assigned tasks. Work is routine and instructions are usually detailed.Supervision Received or Extended
      • No supervision of othersImpact
        • Works under close supervision following work procedures and guidelines
        • Requests or issue that are not general in nature are referred to Lead or SupervisorKnowledge and Skills/Technology Used
          • Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
          • Excellent customer service skills.
          • Excellent oral, written communication and listening skills.
          • Ability to clearly and effectively communicate to both external and internal customers.
          • Excellent organizational skills (Multi-tasking, prioritizing and follow up).
          • Demonstration of teamwork skills and initiative required.
          • Ability to work under pressure and remain flexible to changing schedules and demands.
          • Ability to apply common sense, understanding and problem solving.
          • Type minimum of 45 words per minute.
          • Working knowledge of Windows and Microsoft Office.
          • Basic math skills required.
          • Knowledge of the real estate or mortgage industry helpful.Typical Education
            • High School Diploma or equivalentTypical Range of Experience
              • 1-3 years inbound call center sales experience.
              • Consistently meeting department minimum expectations.License or CertificationDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Keywords: First American, Santa Rosa , New Orders Specialist, Other , Santa Rosa, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Grocery Shopper (Car Required) - San Rafael
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: San Rafael
Posted on: 11/22/2019

Senior Assistant
Description: Ref ID: 00419-9501399807Classification: Senior AssistantCompensation: DOEJust across the beautiful San Francisco bay is a town in Marin County called San Rafael. A booming technology company, located (more...)
Company: OfficeTeam
Location: San Rafael
Posted on: 11/22/2019

Shop & Deliver Groceries (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: San Rafael
Posted on: 11/22/2019


Senior Administrative Assistant - San Rafael
Description: Ref ID: 00419-9501399805Classification: Senior Administrative AssistantCompensation: DOESan Rafael is the home of a booming technology company. San Rafael is located about 20 minutes from San Francisco (more...)
Company: OfficeTeam
Location: San Rafael
Posted on: 11/22/2019

Client Services Representative - San Rafael
Description: Ref ID: 00419-9502185550Classification: Customer Service RepresentativeCompensation: 20.00 to 20.00 hourlyAs a Client Services Representative, you will be a critical part of our help to ensure our customers (more...)
Company: OfficeTeam
Location: San Rafael
Posted on: 11/22/2019

Truck Driver Class A CDL Recent Grads - Better Pay!
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with
Company: C.R. England
Location: San Rafael
Posted on: 11/22/2019

Personal Shopper (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: San Rafael
Posted on: 11/22/2019

Spanish Speaking Customer Service Representative - San Rafael
Description: Ref ID: 00419-9501177860Classification: Customer Service RepresentativeCompensation: DOEInterested in getting into a fun and exciting Tech company San Francisco is the place to get involved with disruptive, (more...)
Company: OfficeTeam
Location: San Rafael
Posted on: 11/22/2019

Food Store Delivery (Car Required)
Description: FULL-SERVICE SHOPPER Why shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to (more...)
Company: Instacart
Location: San Rafael
Posted on: 11/22/2019

Amazon Shopper Team Member
Description: Warehouse Team Member Seasonal, Part-Time, Flexible Hours Shifts: Over-night, Early Morning, Day, Evening, WeekendLocation 455 Valley Drive, Brisbane, CA, 94005 .Take public transportation
Company: Amazon
Location: San Rafael
Posted on: 11/22/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Rosa RSS job feeds