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Water Systems Operator

Company: American Water
Location: Santa Rosa
Posted on: July 1, 2024

Job Description:

Requisition ID: 106291

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing - by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense - Excellence Award, among additional state, local and national recognitions.

For more information, visit and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Primary Role

Under the supervision of the Operations Supervisor, responsible for operation and maintenance of water treatment, production, and distribution facilities of the water system. Works safety and assures that water system meets compliance requirements though accurate record keeping, sampling, and required maintenance.

Work Schedule: Monday - Friday 7:30 AM - 4:00 PM

Posted Range: $29.90/hour - $48.44/hour

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Key Accountabilities

  • Duties include daily operation and maintenance of water treatment and distribution facilities.
  • The operator performs chemical adjustments and addition as required to ensure treatment meets regulated requirements.
  • Monitors operation of the treatment plant and associated functions, maintains accurate record keeping, and takes water samples.
  • Responsible for responding to customer service orders, investigating customer leaks, repairing and locating service lines, locating main valves, maintaining fire hydrants, fire hydrant inventory and parts inventory, marking utility mark outs, obtaining bacteriological and other water quality samples, assisting with system flushing, and assisting with water main break repairs or replacement.
  • Customer service duties include investigating customer complaints and inquiries, obtaining billing survey information, meter reading, and initiating and terminating customer water services.
  • Interacts with customers in the field when investigating customer inquiries and/or service leaks.
  • Drives company vehicle.
  • Provides on-call and emergency duty as needed.
  • Maintains record keeping.
  • Special projects and assignments as required.

    Other duties consist of:
    • Repair/Replace mains.
    • Repair/Replace service lines.
    • Repair/Replace meters.
    • Repair/Replace main valves.
    • Repair/Replace fire hydrants.
    • Repair/Replace curb stops.
    • Adhere to safety regulations.
    • System flushing.
    • Obtain bacteriological and other samples.
    • Accurately documents work as required.


      • Basic knowledge of water system construction, distribution, or plumbing background is desirable.
      • Water Treatment Operator and Distribution Operator certification is desirable.
      • Requires ability to communicate verbally and in writing with internal and external customers as well as the ability to accurately read and record meter readings and other related information and perform basic mathematical calculations.


        • This position requires a high school diploma, GED, or equivalent.
        • The position requires a valid California Class C Driver's license with minimal moving violations.
        • Requires ability to communicate verbally and in writing with internal and external customers as well as the ability to accurately read and record meter readings and other related information and perform basic mathematical calculations.

          Licenses & Certifications

          • Water System Operator I requires a T1 Water Treatment Certification and D1 Distribution Certification within one year of hire.
          • Candidates with skills and experience matching the role that are not currently T1, D1 certified may be considered for the position, if agreeable to the requirement aforementioned.
          • The position requires a valid California Class C Driver's license with minimal moving violations.

            Work Environment

            • Requires daily walking and/or climbing on varied terrain. May require bending, stooping, kneeling and digging with equipment.
            • Lifting up to 50 pounds unaided may be required.
            • Approximately 20 - 30% of the position is sedentary, either in the office or in a company vehicle.
            • May require the physical ability to perform labor-intensive activities such as digging, moving equipment and working long hours in emergency situations.
            • Position has potential exposure to hazardous chemicals, and requires use of appropriate safety equipment.
            • A substantial portion of the work is done outside with exposure to the elements.
            • May require working in trenches, tanks and/or elevated areas.


              Champions safety

              Customer obsessed

              Cultivates innovation

              Nimble learning

              Drives Results


              Join American Water... We Keep Life Flowing ---

              American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

              Nearest Major Market: Santa Rosa
              Nearest Secondary Market: Petaluma

Keywords: American Water, Santa Rosa , Water Systems Operator, Other , Santa Rosa, California

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