Patient Access Representative
Company: Sutter Health
Location: Santa Rosa
Posted on: March 16, 2023
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Job Description:
Organization:
SSRRH-Sutter Santa Rosa Reg Hospital
Position Overview:
Serves as the face to face point of contact for the patient at a
client location. Obtains all necessary information to register and
financially clear patients. Greets patients/family members and
obtains and/or verifies relevant information in the process of
registering financially clearing patients for service delivery.
Enhances the patient experience throughout all patient interactions
by serving as the customer service point of contact at the point of
service by demonstrating knowledge of Sutter's Health system and
service offerings.
Responsible for supporting the success of a high-performing shared
services organization by helping to champion and drive the
long-term SSRRH vision. Helps foster an environment in which
continuous improvement in business processes and services is
welcomed and recognized. Participates in programs and in using
tools in support of building a high performance culture via the
standard SSRRH responsibilities (e.g. performance measurement,
people development, customer relationship management, etc.).
Job Description:
EDUCATION
Equivalent experience will be accepted in lieu of the required
degree or diploma.
HS Diploma
Associate's or equivalent education/experience
CERTIFICATION & LICENSURE
CHAA-Certified Healthcare Access Associate
CPAT-Certified Patient Account Technician
CRCR-Certified Revenue Cycle Representative
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
Experience within a hospital or clinic environment, an insurance
company, managed care organization or other financial service
setting, performing financial counseling, financial clearance
and/or customer service activities as typically acquired in two
years
Completion of regulatory/mandatory certifications and skills
validation competencies preferred
SKILLS AND KNOWLEDGE
General knowledge of patient access financial counseling functions
in acute and non-acute settings preferred
Working knowledge of medical terminology desired
Working knowledge and understanding of insurance terminology
desired
Excellent time management skills and the ability to manage frequent
in-person patient contacts while effective maintaining and
documenting data in the patient registration systems
Demonstrated ability to work in multiple computer systems, such as
patient registration/accounting systems, document imaging,
scanning, payment posting, proprietary payer websites and data
quality monitoring, both accurately and efficiently
Strong data entry skills required
Excellent verbal and written communication and active listening
skills
Interpersonal skills necessary in dealing with internal and
external customers
Must possess a personal presence that is characterized by a sense
of honesty, integrity, and caring with the ability to inspire and
motivate others to promote the philosophy, mission, vision, goals,
and values of Sutter Health
Accuracy and attentiveness to detail required
Must be able to set and organize own work priorities, and adapt to
change
Must be able to work concurrently on a variety of tasks/projects in
an environment that may be stressful with individuals having
diverse personalities and work styles
Ability to meet or exceed targeted customer service, productivity
and quality standards
Fluency in both English and a minimum of one other language is
preferred for this role to allow Sutter Health to better serve the
community and patient population
Computer proficiency skills required
Requires the ability to work with and maintain confidential
information
Pay Salary: $27.04 - 33.61
The salary range for this role may vary above or below the posted
range as determined by location. This range has not been adjusted
for any specific geographic differential applicable by area where
the position may be filled. Compensation takes into account several
factors including but not limited to a candidates experience,
education, skills, licensure and certifications, department equity,
training and organizational needs. Base pay is just one piece of
the total rewards program offered by Sutter Health. Eligible roles
also qualify for a comprehensive benefits package.
Job Shift:
Varied
Schedule:
Per Diem/Casual
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
Every other Weekend
Benefits:
No
Unions:
Yes
Position Status:
Non-Exempt
Weekly Hours:
0
Employee Status:
Per Diem/Casual
Number of Openings:
1
Sutter Health is an equal opportunity employer
EOE/M/F/Disability/Veterans.
Keywords: Sutter Health, Santa Rosa , Patient Access Representative, Other , Santa Rosa, California
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