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Patient Access Representative, Per Diem

Company: Sutter Health
Location: Lakeport
Posted on: March 16, 2023

Job Description:


SLH-Sutter Lakeside Hospital

Position Overview:

Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Job Description:

The full Job Description for this Job Profile can be viewed at the following link:


In addition to the key accountabilities listed, employees working in this position are expected to accept and perform other duties as requested. All employees are responsible for integrating security practices in daily work by appropriately using and safeguarding SH IS resources in compliance with SH policies and procedures.

Assignment Specific Responsibilities

Greets patients/family members and obtains and/or verifies demographic, clinical, financial, and insurance information in the process of financially clearing patients for service delivery, including the entry of patient/guarantor information in the patient registration/accounting systems, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents

Utilizes inputs to authenticate and register patients for service delivery for patients who have registered through the Patient Access Center; for those who are not registered, completes the end-to-end process of registration through close-out for service delivery

Obtains and processes signed physician orders

Conducts insurance eligibility/benefit verification, referral/authorization, and financial education on designated accounts

Calculates estimated patient liability, informs patient/guarantor and actively collects and/or processes patient payments

Refers appropriate cases to financial counseling for follow-up and consultation

Executes other duties as assigned, such as cashiering, bed management, and communications

Enhances the patient experience throughout all patient interactions, which will be face-to-face, demonstrating knowledge of Sutters Health system and service offerings

Performs revenue cycle tasks necessary to ensure compliance and exceptional customer service

Authenticates patient identity throughout all processes

May provide directional support to patients and/or family members

Maintains knowledge of applicable Federal, State, and local laws and regulations, Standards of Conduct, as well as Sutter policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior

In initial year, participates in cross-training and job enlargement opportunities for Major job responsibilities. Works with direct supervisor to identify minor set of responsibilities to develop and perform in support of peaks, valleys and cycles across the Shared Services Organization and individual career growth opportunities. Performs both Major and Minor responsibilities after initial year

Continuous Improvement

Supports the implementation of programs, policies, initiatives, and tools specific to the Shared Services Organizational process owned by Patient Access across the Shared Services Organization.

Contributes ideas and actions towards the continuous improvement of Patient Access related processes within area of influence

Performance Management

Ensures delivery of business results by meeting or exceeding all individual operating metrics

Plans and organizes work so Individual Operating Metrics and Service Level Agreement objectives are realized

Recognizes and communicates potential issues to team leader as appropriate

People Development

Adaptable to learning new processes, concepts, and skills

Seeks and responds to regular performance feedback from team lead; provides upward feedback as needed

Relationship Management

Maintains positive work relationships with members of other teams in the Shared Services Organization to communicate effectively and to ensure compliance with cross-team responsibilities

Assists in ensuring efforts of the Patient Access Client Location Team support building strong peer-to-peer relationships




Education Level: HS Diploma Required


Certified Healthcare Access Associate - CHAA Preferred

Pay Range: 24.35-29.69

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidates experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Job Shift:



Per Diem/Casual

Shift Hours:


Days of the Week:


Weekend Requirements:

Rotating Weekends





Position Status:


Weekly Hours:


Employee Status:

Per Diem/Casual

Number of Openings:


Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Keywords: Sutter Health, Santa Rosa , Patient Access Representative, Per Diem, Other , Lakeport, California

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