Patient Access Representative
Company: Sutter Health
Location: Santa Rosa
Posted on: January 23, 2023
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Job Description:
Organization:SSRRH-Sutter Santa Rosa Reg HospitalPosition
Overview:Serves as the face to face point of contact for the
patient at a client location. Obtains all necessary information to
register and financially clear patients. Greets patients/family
members and obtains and/or verifies relevant information in the
process of registering financially clearing patients for service
delivery. Enhances the patient experience throughout all patient
interactions by serving as the customer service point of contact at
the point of service by demonstrating knowledge of Sutter's Health
system and service offerings. Responsible for supporting the
success of a high-performing shared services organization by
helping to champion and drive the long-term SSRRH vision. Helps
foster an environment in which continuous improvement in business
processes and services is welcomed and recognized. Participates in
programs and in using tools in support of building a high
performance culture via the standard SSRRH responsibilities (e.g.
performance measurement, people development, customer relationship
management, etc.).Job Description:EDUCATIONHighschool Diploma
requiredAssociate's Preferred Or equivalent
education/experienceCERTIFICATION & LICENSURECHAA-Certified
Healthcare Access Associate preferredCPAT-Certified Patient Account
Technician preferredCRCR-Certified Revenue Cycle Representative
preferredEXPERIENCEExperience within a hospital or clinic
environment, an insurance company, managed care organization or
other financial service setting, performing financial counseling,
financial clearance and/or customer service activities as typically
acquired in two years required.Completion of regulatory/mandatory
certifications and skills validation competencies preferredSKILLS
AND KNOWLEDGEGeneral knowledge of patient access financial
counseling functions in acute and non-acute settings
preferredWorking knowledge of medical terminology desiredWorking
knowledge and understanding of insurance terminology
desiredExcellent time management skills and the ability to manage
frequent in-person patient contacts while effective maintaining and
documenting data in the patient registration systemsDemonstrated
ability to work in multiple computer systems, such as patient
registration/accounting systems, document imaging, scanning,
payment posting, proprietary payer websites and data quality
monitoring, both accurately and efficientlyStrong data entry skills
requiredExcellent verbal and written communication and active
listening skillsInterpersonal skills necessary in dealing with
internal and external customersMust possess a personal presence
that is characterized by a sense of honesty, integrity, and caring
with the ability to inspire and motivate others to promote the
philosophy, mission, vision, goals, and values of Sutter
HealthAccuracy and attentiveness to detail requiredMust be able to
set and organize own work priorities, and adapt to changeMust be
able to work concurrently on a variety of tasks/projects in an
environment that may be stressful with individuals having diverse
personalities and work stylesAbility to meet or exceed targeted
customer service, productivity and quality standardsFluency in both
English and a minimum of one other language is preferred for this
role to allow Sutter Health to better serve the community and
patient populationComputer proficiency skills requiredRequires the
ability to work with and maintain confidential informationJob
Shift:NightsSchedule:Full TimeShift Hours:8Days of the
Week:VariableWeekend Requirements:Every other
WeekendBenefits:YesUnions:YesPosition Status: Non-ExemptWeekly
Hours:32Employee Status:RegularNumber of Openings:1Sutter Health
Affiliates are equal opportunity employers
EOE/M/F/Disability/Veterans.
Keywords: Sutter Health, Santa Rosa , Patient Access Representative, Other , Santa Rosa, California
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