Front Desk Associate

Company: Courtyard by Marriott Santa Rosa
Location: Santa Rosa
Posted on: November 24, 2022

Job Description:

We are currently looking for a Front Desk Agent to join our team as a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. Job Responsibilities of a Front Desk Agent include: --- Checking guests in and out of the hotel in a efficient, courteous and professional manner--- Ensuring that special requests are noted and fulfilled--- Communicating with all departments regarding in house VIPs and any special requests/needs--- Promoting and selling special hotel programs, special rate packages and upgrades when appropriate--- Interacting with hotel associates in a professional manner, assisting other departments with necessary information--- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.--- Managing and resolving all guest complaints and compliments in a professional and courteous manner--- Listening and responding to guest inquiries using a positive, clear speaking voice--- Maintaining an up to date working knowledge of all property amenities as well as any special events.

Job Requirements: The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.The minimum qualifications for this position are: --- High school degree or equivalent--- Strong computer skills--- Pleasant telephone demeanor--- Ability to handle stressful situations in a calm, professional manner--- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice--- Must have the ability to work a varied schedule that may include evenings, nights, and weekends. An Equal Opportunity Employer,

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Weekend availability

Work Location: One location%58047475%

Keywords: Courtyard by Marriott Santa Rosa, Santa Rosa , Front Desk Associate, Other , Santa Rosa, California