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Remote Inbound Health Insurance Investigations Leader

Company: VirtualVocations
Location: Santa Rosa
Posted on: November 22, 2022

Job Description:

A health information management company is in need of a Remote Inbound Health Insurance Investigations Leader.

Individual must be able to fulfill the following responsibilities:
Monitor call volumes and agent statuses
Answer and mitigate escalation calls to reduce risk of abrasion
Monitor and coach agents on their soft skills
Qualifications for this position include:

Minimum high school diploma
2 years of work experience in health insurance and/or call center environments
Ability to troubleshoot issues with team members
Minimum 50 WPM typing
Working knowledge of Microsoft Word, Excel, internet research skills

Keywords: VirtualVocations, Santa Rosa , Remote Inbound Health Insurance Investigations Leader, Other , Santa Rosa, California

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