Server

Company: The Sea Ranch Lodge
Location: The Sea Ranch
Posted on: September 23, 2022

Job Description:

Job SummaryAs a Server, you will create memorable guest experiences by making great food and beverage recommendations and serving delicious items. You will be a member of a cohesive team that supports each others success in a fast-paced environmentand serve to guests in an efficient and professional manner.The position is classified as Full-Time and, upon completion of the Introductory Period, the employee is eligible for the Employee Benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the Company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice.Responsibilities

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Manager, when necessary, to ensure customer satisfaction.
• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• To greet guests at table and present specials of the day
• To adhere to service sequence standards (greeting within one minute, first round within 3 minutes, upon returning from first round inquire as to questions regarding the menu)
• To maintain tables throughout service, ensuring that table is kept current.
• To run food as needed.
• To communicate with the bussers in a courteous and productive manner to insure exceptional guest service.
• To follow all specified procedures to provide prompt, efficient and friendly customer service to restaurant guests, including suggestive selling of menu items and wine list; taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
• To make the Manager aware of all guest comments and complaints.
• To satisfactorily perform, as directed, all routine opening and closing side duties including folding napkins, marking trays, preparing roll-ups, stocking supplies and pre-set up of station to facilitate food service.
• To assist to remove used dishes from guest tables.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the Toast computer system.
• To represent and market The Sea Ranch Lodge in a positive and professional manner as requested and continually promote The Sea Ranch Lodge internally and externally by attending special events when requested and building relationships both on and off property.
• To promote and comply with all policies and procedures of The Sea Ranch Lodge.
• To immediately report all suspicious occurrences and hazardous conditions and avoid injury.
• To always maintain the cleanliness and safety of work areas and equipment.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.Qualifications
  • High school diploma or equivalent required.
  • English fluency required.
  • Must have minimum one year experience in food service and display basic knowledge of foods and beverages, service standards and procedures.
  • Familiar with California liquor laws.
  • Hotel experience preferred.Skills and Aptitudes
    • Detail oriented.
    • Organized and efficient.
    • Learns quickly.
    • Safety-minded.
    • High quality standards for production and service.
    • Diplomatic and calm.
    • Strong verbal communication skills.
    • Courteous, friendly and professional manner.
    • Good team player.
    • Customer service focus.
    • Able to work productively with little supervision.The Sea Ranch Lodge is set on 53 acres of coastal California landscape within The Sea Ranch community and has long been a gathering place for Sea Ranch residents and nearby neighbors. It is also an end point of the Bluff Trail, a public beach trail that stretches the length of The Sea Ranch, connecting to Gualala Regional Park. Beyond the Lodge spans acres of meadows, flora and fauna, a barn dating back to the 1870s, and access to Black Point Beach.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: The Sea Ranch Lodge, Santa Rosa , Server, Other , The Sea Ranch, California