Hospitality Representative

Company: Talisman Wine
Location: Glen Ellen
Posted on: June 25, 2022

Job Description:

Full-Time position ONSITE at Talisman Wine Tasting Room in Glen Ellen, California.Talisman Wine, located in the heart of Glen Ellen, California is looking for a Pinot Noir lover to work full-time as a Hospitality Representative. This fall will be our 30th anniversary! Founders and Winemaker Marta & Scott Rich's focus is crafting terroir driven Pinot Noirs, by partnering with small vineyard growers. The team is ready to add a new member! If you want to be part of a five-person team, get your hands on all things hospitality plus mingle in some marketing duties; this is the position for you! You'll also have the option to work in the winery during harvest a few days to get to know the brand with hands on experience.A little bit about Talisman:We are a small family owned and operated winery with founders, Scott & Marta Rich. Our saying is "all Pinot, all the time!" The style of tasting we aim to present is inviting and warm, while taking guests on an adventure of all that Pinot Noir has to offer. Often tastings begin with just one taste to warm up the palate before going off-menu and adventuring through the guest's choice of eleven single vineyard sites! The ideal candidate will have a natural positive charm and can provide enthusiastic and customized customer service while pouring wines and educating guests on our story, vineyard sites, and winemaking philosophies. Passion for and basic knowledge of wine is always a bonus, but we want someone with the hospitality heart first!Schedule:

• 8 hour shifts, 5 days per week
• Weekend availability requiredResponsibilities include:
  • Creating memorable wine experiences for our guests by greeting & warmly engaging with each guest while pouring wines to taste
  • Educating and entertaining guests to represent Scott, Marta, and the Talisman brand
  • Educating guests on ourvarious pinot noir vineyard sites, grower relations, winemaking approach, and what makes each single vineyard Pinot Noir unique
  • Packing wine, ringing orders, explaining club membership options when appropriate and signing up new members.
  • Keeping the tastingroom set and presentable for visitors. Maintain cleanliness & organization of the tasting room including completing daily opening & closing duties.
  • Setting up new reservations, handling inquiries, and confirming appointments daily.
  • Printing menus, setting up & clearing tasting spaces, polishing glasses.
  • Cultivate & manage relationships with tour companies, drivers, hotel concierges & winery partners.
  • Engaging personality, positive attitude, & good sense of humor! -Qualifications & Skills:
    • 21 years of age or older
    • Ability to stand for 6-8 hours at a time
    • Ability to lift and repeatedly carry up to 40 lbs.
    • 2+ years of hospitality, retail, sales, restaurant or related experience
    • Proven abilities in sales, customer service and confident interaction with the public
    • Self-motivated, multi-tasker, flexibility, and a willingness to work within a team
    • Professional, personable, and responsible brand ambassador while at the winery and while representing yourself as a Talisman teammate outside of the tasting room.
    • Excellent customer service skills
    • Requires a knowledge of or ability to learn, or a passion for wine that can be communicated to our guests. Much of this can be taught so if you have a true Hospitality Heart but are missing the wine knowledge, we encourage you to apply. We will spend time training you on all you need to know to be successful in the wine business.
    • Marketing experience is a bonus.Compensation & Benefits:
      • Competitive pay based on experience. Hourly averages $26 to $32 per hour (average includes gratuities)
      • Company sponsored Medical insurance after one year of full time employment
      • 401(k) after one year of full time employment
      • Paid vacation after one year of full time employment
      • Sick pay
      • Generous Employee wine & merchandise discounts
      • Employee wine allocations which increase based on tenure.Additional commission opportunities:
        • 5% telesales commission
        • 15% wholesale commission
        • Gratuities paid monthlyWork Location: Onsite, Talisman Wine Tasting RoomGlen Ellen California

Keywords: Talisman Wine, Santa Rosa , Hospitality Representative, Other , Glen Ellen, California