Senior Living Counselor

Company: Covia, a Front Porch partner
Location: Santa Rosa
Posted on: June 21, 2022

Job Description:

DescriptionContact potential residents supplied by the community in a variety of ways to present the community in the most appealing way to encourage prospective residents to reserve a residence and subsequently move in. Represents the community and contributing creative sales strategy to close sales and offer promotional ideas that are an integral part of the strategic marketing plan.ResponsibilitiesThe Senior Living Counselor reads, and develops a clear understanding, and is thoroughly conversant regarding community contract offerings and community advantages and distinctions and the ability to anticipate and address prospective residents questions, concerns, and issues.Gives professional, personalized and tailored presentations to potential residents. Arrange professional, well-planned closings.Reach out to prospects in Customer Relationship Management (CRM) database through telephone calls, e-mails, texts, and written correspondence to move qualified prospects through the sales pipeline, schedule appointments and conduct personalized and tailored tours of the communityThe Senior Living Counselor maintains regular and frequent contact with depositors and applicants after the reservation is complete, coordinating with the Transition Specialist/Move In Coordinator and other staff as needed, continuing to advise the applicant during preparation for the move to the community. Counsel applicants on the completion of necessary forms and application procedures.Contribute to the overall creativity of the marketing effort, including the appearance of the marketing office and the model apartments and cooperate as a member of the marketing teamThe Senior Living Counselor promotes and maintains good working relationships and communications with applicants, future residents, co-workers, board members, and corporate representatives.Knowledge, Skills, and AbilitiesMust be organized, detailed-oriented, and take initiative with excellent verbal, written and interpersonal communication skillsMust possess excellent analytical skills and problem-solving abilityMust possess superior customer service skills, and be a self-motivated team playerMust be flexible and work well under pressure, possessing good time management skillsComputer literacy and experience requiredEducation and QualificationsHigh School Diploma or equivalent required; Bachelors degree preferredPrevious experience in retirement community sales preferredThree (3) years in a direct customer service position required Covia is Certified as a Great Place to Work. Apply today!Covia is an equal opportunity employer. Covia is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable laws. We advocate the right of each employee to be treated with respect and dignity, and will constantly strive to improve policies, pay, benefits, fair treatment, and positive relations with each employee.

Keywords: Covia, a Front Porch partner, Santa Rosa , Senior Living Counselor, Other , Santa Rosa, California