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Help Desk II

Company: Sonoma Media Investments
Location: Santa Rosa
Posted on: May 15, 2022

Job Description:

Sonoma Media Investments is seeking an experienced full-time help desk professional to join our IT team, providing technical support for the computer systems used throughout our company. The ideal candidate will be a self-starter who delivers excellent customer service and a positive user experience. This position is the first point of contact for requesting IT service.

Essential job functions include the following:

  • Primary point of contact for IT service requests
  • Receive, diagnose, and resolve Level-1/2 requests
  • Receive, diagnose, and escalate Level-2/3 requests
  • Hands-on implementation of hardware and software
  • Structured and unstructured user training
  • Ticket processing, maintenance, and management
  • Responsive user support
  • Identify and recommend improvements and innovations
  • Occasional after-hours support

    Job Requirements:

    • 2-3 years of experience in a business environment, supporting Windows and Mac endpoints
    • 2-3 years of experience interacting with and supporting users of all levels
    • Office 365, Intune, and SharePoint experience
    • Ticket system experience
    • Remote support experience
    • Microsoft 365 and Exchange administration familiarity a plus
    • Windows and virtual network familiarity a plus
    • VOIP telephony familiarity a plus
    • SaaS and cloud environments and software experience a plus
    • Experience in 24x7 deadline-driven environment; media and printing preferred
    • Occasional travel to company sites in Sonoma County
    • AS/AA degree in IT or equivalent field experience

      • Valid California State Driver's License with no serious driving offenses
      • Reliable source of transportation with proof of insurance

        Sonoma Media Investment values the contribution of our employees and offers a competitive compensation plan. We also offer an array of benefits, including medical, dental, vision, 401K and Paid Time Off. Any job offer is conditional upon satisfactorily completing a pre-employment background investigation.

        To be considered please apply on our company career page at

        recblid 30hu1xiy3bd4vhx7hsop4922ktul0l

Keywords: Sonoma Media Investments, Santa Rosa , Help Desk II, Other , Santa Rosa, California

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