Client Services Coordinator
Company: Senior Helpers - Santa Rosa Wine Country
Location: Santa Rosa
Posted on: May 15, 2022
Job Description:
Job Description Objective: The Client Services Coordinator will
work with the Client Services Director to manage and develop all
client services for Senior Helpers within the franchise territory.
This is an hourly position.Reports to: Client Services Director
(CSD) Primary Responsibilities (including, but not limited to):
- Takes service inquiry calls and follows up with leads
- Conducts prospect assessment
- Has a regular communication process for new clients
- Coordinate the start of care and change of care with schedule
team
- Introduces caregivers to clients
- Confirms that clients and their families are satisfied with the
Senior Helpers services, and communicates findings to the CSD
- Coordinates client activities such as field trips, medical
appointment, and in-home activities.
- Seeks opportunities to up-sell and promote added hours
- Visits clients for regular re-assessment
- Other duties as assigned.This job description may be modified
at any time by the company. Other duties and responsibilities as
may be assigned by the company or OD.Qualifications • Must have
excellent organizational skills, attention to detail, and the
ability to prioritize in a changing environment • Must have
excellent phone skills and follow-up skills with prospects, clients
and client families • Proactive problem prevention and issue
resolution ability• Minimum of six months experience in a customer
service role. • Industry experience preferred• Bachelor's degree
and/or 12 months or more work experience in a related or relevant
field preferred• Proficiency in Microsoft Word, Excel, Internet,
and Outlook required• Ability to learn other software programs
quickly• Strong verbal communication skills, especially using the
telephone• Ability to work independently and as part of a team
Check us
out:https://www.seniorhelpers.com/ca/santa-rosa/wine-countryWe are
an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Keywords: Senior Helpers - Santa Rosa Wine Country, Santa Rosa , Client Services Coordinator, Other , Santa Rosa, California
Didn't find what you're looking for? Search again!
Loading more jobs...