Assistant Golf Pro
Company: Santa Rosa Country Club
Location: Santa Rosa
Posted on: January 16, 2022
Assistant Golf Professional
This position is responsible for promoting the game of golf and the
club while providing the Three Steps of Service to the Members and
guests of the club. Responsibilities include providing quality
service, overseeing and assisting with the golf shop operations and
participating in driving revenue and programming efforts.
This position reports directly to the Director of Golf or Head Golf
Pro and indirectly to the General Manager of the club. The Golf Pro
directly supervises outside service personnel, Starters, and
Marshalls as directed.
Day to Day: Responsible for efficient and friendly customer service
throughout the pro shop, checking in golfers, accurately ringing up
charges at the register and properly checking in all golfers prior
to play. This also includes proper cash handling procedures as well
as making sure that all standards of operations are being met.
Maintain control of the tee sheet, including walkups and pairings.
Collect all guest, cart and other fees.
Respond to inquiries and make tee-times for Members and guests both
in person and over the phone. Converse with Members and guests in a
friendly manner. Focus your attention on Members and guests needs
and remain calm, professional and courteous at all times, even when
Organize and promote all Club Tournaments and other special
events/functions at the Club.
Provide professional instruction for Member/Guests as requested
according to ClubCorp and PGA Standards.
Oversee all aspects of outside golf operations and staff to include
Marshalls/Starters/Course and Golf Shop attendants to ensure proper
performance while following all daily procedures and policies. This
includes staging area, range, golf cart storage, etc.
Promote the game of golf and promote the Club while maintaining a
high level of professionalism and service.
Develop relationships with Members and guests by participating in
events and one on one, including playing golf, as approved by
Responsible for inventory controls, checking-in merchandise in
accordance with procedures, organization of storage and display
areas. Keep up inventory levels of constantly stocked items (i.e.
shirts, socks, gloves, hats, balls, etc.). Follow up on all special
orders making sure customers are aware of the receipt of their
orders in accordance with established procedures.
Take care of all return merchandise and issue proper credits to
Perform close of business functions following guidelines and
procedures established by the Club.
Ensure daily assignments are completed in their respective areas to
meet Club standards (i.e. orderly/organized work areas,
straighten/arrange entry area, straightening/stocking of golf shop,
Assist fellow Employees, Members and guests to ensure delivery of
the 3 steps of service without being directed. Be aware of team
members and the environment and participate as a member of the
Notify supervisor of Member/Guest complaints at the time they
occur. Resolve customer complaints as soon as possible.
Assist the Director of Golf or Head Golf Pro with financial
responsibilities, games plans, and ensuring timecards are complete
and accurate at the end of each pay period.
All the other stuff we do: Because of the fluctuating demands of
the Clubs operation, it may be necessary that each Employee perform
a multitude of different functions therefore, as an essential part
of your job, you will be expected to help others when the occasion
arises, just as other Employees are expected to help you.
Accordingly, you may be expected to perform other tasks as needed
or as directed.
Adhere to all of the various company, club and department written
mandatory standards of operations, policies and procedures,
manuals, memos, oral instructions, etc., all of which go to make up
the essential functions of the job.
Communicate effectively with proper grammar.
Work well under pressure, coordinating multiple tasks at any given
Maintain focus and attention on detail.
Maintain good conduct and safe working habits in all areas while
ensuring that others are acting safely.
Attend daily line-up and participate as requested.
Wear a clean and neat uniform that follows your Club and ClubCorp
A high school diploma, GED, or equivalent, is required.
You have solid customer service experience and basic knowledge of
the game of golf.
You are active and participating in the PGA Apprentice Program. A
PGA Professional Certification is preferred.
You can be trusted to maintain confidentiality of all proprietary
Company information and sensitive employee matters, except as
expressly authorized by the Company.
You always perform at the highest level of ethical work
You are comfortable working in both indoor and outdoor environments
with frequent exposure to extreme hot or cold temperatures and
Keywords: Santa Rosa Country Club, Santa Rosa , Assistant Golf Pro, Other , Santa Rosa, California
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