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Front Desk Clerk

Company: Travelodge
Location: Santa Rosa
Posted on: November 19, 2021

Job Description:

Job Description Hotel Overview: Located in Santa Rosa, CA we are centrally located near downtown by the intersection of Hwy 101 and Hwy 12. We are an economy hotel that is apart of the Wyndham Hotel Group. Summary of Responsibilities: You will be reporting to the General manager directly and your duties will include the following but are not limited to the following. To greet, welcome all guest pleasantly and professionally. To check in guest by accurately using Synxis property management system. To answer the telephone and respond to all guests inquiries along with making reservations. To be timely, accurate and courteous during all interaction with guests. To maintain current and correct posting of all charges along with handling cash. To be able to handle guest complaints and increase guest satisfaction. To be knowledgeable regarding all guestrooms. To do each Front Desk procedure accurately, consistently and completely. To work closely with housekeeping to ensure smooth arrival and departure of guests along with guest needs. To be punctual and have excellent attendance. Must be safety conscious. To take good care of hotel and guest property. To perform cashier audit completely and accurately. To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner. Maintain a clean and inviting office area. Other duties as assigned. Qualifications: Proficient in the English language (verbal & written), second language such as Spanish is an asset. Ability to focus attention on guest needs, remaining calm and courteous at all times. Previous customer related experience. Must be computer literate. Must possess a professional presentation. Problem solving abilities. Highly responsible & reliable. Able to self manage as there are times of where work is fast paced, but during down time should be proactive. Hospitality experience is asset. Must be flexible in terms of working hours. Must have the ability to handle cash effectively and accurately. Physical Aspects of Position: Physical aspects of the position include but are not limited to the following: Frequent standing and walking throughout shift. Occasional kneeling, pushing, pulling, lifting. Occasional ascending or descending ladders, stairs and ramps. Being able to lift boxes and organize supplies and deliveries. Visa Requirements: Must be eligible to work in the United States. Job Type: Part-time Salary: $12.00 to $14.00 /hour Associated topics: beach, bellhop, club, door attendant, host, luggage, plaza, service representative, spa, terrace

Keywords: Travelodge, Santa Rosa , Front Desk Clerk, Other , Santa Rosa, California

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