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Field Service Technician

Company: Peterson Machinery Co.
Location: Santa Rosa
Posted on: June 12, 2021

Job Description:

Customer First | Integrity | Excellence | Teamwork | Fun!

At Peterson our Vision is to be our customers' first choice. We put our customers first and continually strengthen our partnerships through our employee's hard work, ingenuity and determination. Our 80 year history is a reflection of our collective efforts and focus.

We provide a family oriented environment that promotes safety, personal growth and professional achievement. Critical to our continued success is hiring and developing exceptional employees. We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson's strategic goals and vision. We have high standards for our employees, with good reason. They represent Peterson, our family, our brand, and our values to customers and our team members.

Why Peterson?

We have high expectations and so do you. You are exceptionally motivated, have outstanding skills, and are looking for more than just a job. We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees. If you want to work side-by-side with others who are passionate about customer service, consider joining our team. You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

Job Description

Peterson Power Systems has an immediate opening for a Service Technician working out of our Santa Rosa branch. The person in the position performs service and installation activities primarily in the field for power generation systems customers.


The main duties and responsibilities include the following:

  • Perform the following service operations with occasional supervision:
  • Pre-delivery setup, installation, and start-up on all makes and models of Caterpillar generator engines, generators, and related products.
  • Level 1 and Level 2 generator system service.
  • Repair, replace or rebuild engines and related systems and components.

  • Write service reports that accurately document activities.
  • Prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner to enable other employees to do their job in a timely manner.
  • Solicit information regarding opportunities for generator system sales and service and pass information to generator systems sales staff and engines PSSR in a timely manner.
  • Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
  • Perform assigned tasks in a timely, accurate, and efficient manner.
  • Follow manufacture and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
  • Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Communicate with internal and external customers in a manner that promotes a positive relationship. Work overtime as needed within labor law guidelines.
  • Travel is needed to meet customer service requirements including overnight stays.
  • Be on call to respond to customer service needs during the evenings, weekends, and holidays.
  • Other duties may be assigned by the supervisor.


Associate's degree in a related field and four (4) years power generation or engine service experience or equivalent combination of education and experience

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Keywords: Peterson Machinery Co., Santa Rosa , Field Service Technician, Other , Santa Rosa, California

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