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Case Manager II (Full-Time Days/Mon-Fri) - Behavioral Health 379 SAT

Company: Telecare Corp.
Location: Santa Rosa
Posted on: June 10, 2021

Job Description:

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

As part of the Telecare Family, the Kaiser Intensive Community Treatment (ICT) program will be an Assertive Community Treatment (ACT) program serving up to 70 Clients with Serious Mental Illness (SMI) throughout the Fairfield, CA area and greater North Bay Area.

At Kaiser ICT, we partner with Kaiser Permanente psychiatrists and clinical staff to ensure successful engagement in treatment services. Our multidisciplinary team will provide shortterm case management and services to help members navigate the mental health system.

Our program uses a community-based model where we connect members to the proper resources in order to help them achieve their wellness goals. All services are recovery-focused, strengths-based, and anchored in recovery principles. Upon arrival, a diverse clinical team will provide an individualized assessment and work with members every step of the way to support their goals in life.

The program is designed to meet the needs of Kaiser members who are high users of inpatient psychiatric services or who are at high risk of acute psychiatric hospitalizations. Services are provided in the community.

Employment Status: Full-Time

Shift: Days 8:30 am - 5:00 pm

Days: Monday - Friday


Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.


  • Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
  • Collaborate with members served to create Recovery Plan goals
  • Ensure all services described in the Recovery Plan are provided
  • Work effectively as part of a multidisciplinary team
  • Facilitate groups according to the needs and interests of members served
  • Provide appropriate interventions in crisis situations
  • On a rotating basis perform officer of the day functions for both wellness, duty and Stand by Duty tasks
  • Collect required data and complete required documentation
  • Coordinate transitions to lower levels of care
  • Maintain awareness of community resources and assist members served in appropriate use of community resources
  • Assist members served with all needs, including Activities of Daily Living
  • Assist members served in making and getting to essential appointments
  • Assist and advocate for members served in obtaining appropriate benefits; provide representative payee services
  • Ensure that members served understand their legal status and rights
  • Help members served achieve greater independence and autonomy
  • Safeguard confidentiality; adhere to HIPAA policies
  • Provide transportation when needed and appropriate; provide linkage to community resources
  • Must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
  • Provide and document quality and quantity of direct services as required by program standards

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Position requires transporting Members in own personal vehicle and driving for company business such as trainings, offsite meetings, etc. (acceptable driving record and vehicle inspection for safety)



  • High School Graduation or G.E.D. equivalent and two (2) years of direct services in Mental Health or community services; or Associates degree and one (1) year of experience or Bachelor's degree in Social Services
  • Sensitivity to multi-cultural populations and issues is required
  • Must be at least 18 years of age
  • Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply


  • Four (4) years' experience in a mental health setting
  • Experience in providing intensive case management, intensive community supports using biopsychosocial rehabilitation concepts is highly desirable
  • Experience in a mental health setting, outpatient clinic, dual diagnosis treatment or community mental health service preferred


  • Thorough understanding of the rights of members served and relevant legal processes
  • Effective written and verbal communication skills
  • Organization/Time management skills
  • Good computer/technology skills
  • Ability to assess safety risks
  • Ability to gain trust and build rapport with diverse populations
  • Excellent driving skills
  • Knowledge of basic medical and psychiatric terminology
  • Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes


The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires driving and frequent Exposure to Hazards (Blood Borne Pathogens, hospital waste, Chemicals & Infections).

EOE AA M/F/V/Disability

Keywords: Telecare Corp., Santa Rosa , Case Manager II (Full-Time Days/Mon-Fri) - Behavioral Health 379 SAT, Other , Santa Rosa, California

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