Lead Associate Ops Trainee - Stony Point - Santa Rosa, CA

Company: JPMorgan Chase & Co.
Location: Santa Rosa
Posted on: June 9, 2021

Job Description:

At JPMorgan Chase, we have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. Lead Associate Operations who are successful in making referrals may be eligible for monthly incentives.

A Lead Associate Operations Trainee is responsible for completing the Lead Associate Operations Training Program (30 days) and learning the business activities of a Lead Associate-Operations.

Description

As a Lead Associate Operations on a Branch Banking team, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Apply these skills to become a Lead Associate Operations at Chase and help impact the customer banking experience.

Responsibilities

You'll contribute significantly to the success of your branch by helping with the following:

• Work with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture
• Process and assist customers with transactions
• Introduce customers to your branch team who will build relationships and assist with specialized financial needs
• Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
• Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
• Assist with scheduling as necessary
• In the absence of the Branch Manager or designated banker, you'll be given responsibility to communicate branch priorities throughout the day

Qualifications

• Demonstrated ability to make connections, engage and educate customers and refer as appropriate
• Strong desire and ability to influence, educate and connect team, partners and customers to technology
• Demonstrated leadership abilities and works well in a team environment
• Demonstrated proficiency in operations and transaction accuracy
• Minimum one year of branch banking experience preferred; Teller and/or Personal Banker experience is a plus
• Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements
• Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
• Availability to work Branch hours, including weekends and some evenings

Keywords: JPMorgan Chase & Co., Santa Rosa , Lead Associate Ops Trainee - Stony Point - Santa Rosa, CA, Other , Santa Rosa, California