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Tasting Room & Member Services Rep - J Winery ($1,000 hiring bonus!)

Company: E. & J. Gallo Winery
Location: Healdsburg
Posted on: June 8, 2021

Job Description:

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

$1,000 hiring bonus!

The Tasting Room/Member Services Representative works under general supervision, this role supports both the Tasting Room and Member Services teams at J Winery, ensuring a cohesive representation of the Brand image and a rich consumer experience. This individual flexes between the two teams to foster collaboration across both channels as well as drive Wine Club Requisitions and Tasting Room sales

What You Will Do:

  • Functions as an informed resource for Tasting Room guests and Wine Club members regarding winemaking, wine growing, wine vintages and availability of products.
  • Provides insights and observations across Tasting Room and Wine Club channels to drive Tasting Room revenue and Wine Club acquisition and member retention.
  • Builds effective relationships with Wine Club members both virtually and in the Tasting Room to maintain brand connection and customer loyalty.
  • Provides Tasting Room guests with a robust tasting experience, educating visitors on unique wine brand elements as well as merits of wine club.
  • Supports Member Services team with targeted phone campaigns for exclusive club events and wine offers. Measure results of efforts against revenue targets.
  • Assists with Member Services customer satisfaction surveys and apply survey results to improve consumer experiences.
  • Assists with the development of effective Wine Club member communications including advertising newsletters, acquisition brochures, point of sale materials, promotions pieces, special offers and customer service scripts.
  • Serves as a member of the Tasting Room operations team in a manner that achieves the established financial goals and ensures a rich consumer experience.
  • Provides Tasting Room operations support including operating the cash register, opening and tasting wines for daily pouring, restocking wines, opening/closing duties, tracking daily visitors, maintaining current product and sales knowledge and providing excellent customer service.
  • Represents the company and Brand professionally, graciously and enthusiastically.

What You Will Need:

  • High School diploma or State-issued equivalency certificate plus 5 years of tasting room, customer service, sales, wine marketing or hospitality experience reflecting increasing levels of responsibility; OR Bachelor's degree plus 1 year of tasting room, customer service, sales, wine marketing or hospitality experience reflecting increasing levels of responsibility.
  • Required to work weekends and a flexible schedule as needed.

What Will Set You Apart:

  • Bachelor's degree plus 2 years of tasting room, wine sales, wine marketing, or hospitality experience reflecting increasing levels of responsibility.
  • Knowledge of the different wine varietals.
  • Wine Industry experience.

Gallo does not sponsor for employment based visas for this position now or in the future.

To view a full job description, please click

Keywords: E. & J. Gallo Winery, Santa Rosa , Tasting Room & Member Services Rep - J Winery ($1,000 hiring bonus!), Other , Healdsburg, California

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