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Full Time Estate Host - Hartford

Company: Kendall Jackson
Location: Forestville
Posted on: June 8, 2021

Job Description:

Our Tasting Room Estate Hosts will strive to provide an exceptional guest experience; sharing the Hartford Family's unique story and guiding guests on a captivating journey through our Hartford Court wines.

As a Tasting Room Host at Hartford Court, you will:

  • Cultivate a positive, upbeat team dynamic
  • Prioritize genuine hospitality and exceptional customer service
  • Foster a passion for wine, with a hunger for continuous education
  • Utilize the ability to multitask, take initiative, and thrive in a fun, fast-paced environment

Essential Duties & Responsibilities Include (but are not limited to):

  • Share the Hartford Family story with authenticity, conviction, and connection; orchestrate a quality, memorable guest experience
  • Harness strategic selling skills; encourage wine sales, club membership sign-ups, mailing list members & brand awareness
  • Process orders accurately within POS system; pack & fulfill customer orders
  • Maintain accurate customer information & update POS as needed
  • Acquire & share wine knowledge with all guests; tailor conversation effectively to the respective audience, from experienced wine professionals to novices
  • Create & maintain a customer-focused environment, anchored on building relationships, rapport, & loyalty
  • Hone exceptional interpersonal skills, with the ability to communicate with clarity & consistency, both verbally & in writing
  • Uphold confidence & comfortability speaking to varying group sizes and VIPs
  • Employ technological savvy; troubleshoot issues as needed
  • Wash & polish glassware; restock glassware & inventory items
  • Clean & maintain Tasting Room aesthetic as intended
  • Utilize organizational skills, attention to detail, & the ability to follow through on projects
  • Assist with printing menus & collateral
  • Assist with Tasting Room inbox, answer phone, respond to emails & voicemails, & schedule reservations for guests
  • Uphold professional appearance, demeanor, & enthusiasm

Qualifications & Requirements:

  • Must be 21 years or older
  • Working weekends is a must
  • Experience within the hospitality or food and beverage industry
  • Follow & adapt to all current CDC guidelines to ensure safety of all staff & guests also including CA food safety & responsible beverage service
  • High School Diploma
  • Ability to lift and carry 50 lbs.
  • Ability to work a flexible schedule, including weekends, evenings, occasional events, and some holidays
  • Ability to sit bend, stoop, twist and walk for prolonged periods of time

offers a competitive hourly wage plus commission; compensation is DOE.

Keywords: Kendall Jackson, Santa Rosa , Full Time Estate Host - Hartford, Other , Forestville, California

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