Lead- 0173 -Santa Rosa Plaza - Santa Rosa, CA 95401

Company: Forever 21
Location: Santa Rosa
Posted on: June 8, 2021

Job Description:

Position: Lead

Department: Remote-Store Operations

Reports to: General Brand Manager

Direct Reports: Yes

Location: Santa Rosa Plaza - Santa Rosa, CA 95401

With new owners and strong leadership, Forever 21 is evolving into what can only be described as a well known retail turnaround! Now owned by SPARC Simon Property Group and Authentic Brands Group and led by CEO Daniel Kulle, 2020 was a year of reconstructing the foundation of this popular fashion brand to deliver amazing products that our customers expect to be trendy, relevant and value to them.

We're implementing new strategic priorities across the company, determined to make Forever 21 a place where top technologists, creatives, and merchandizers will come to make their mark on the future of fast fashion retail with an enhanced commitment to sustainability and community engagement.

We welcome anyone to apply who has big ideas and is willing to roll up their sleeves to make those ideas a reality. There are no "ivory tower" roles at Forever 21. From the C-Suite to the Brand Associates, we're making our transformation happen together. If you're obsessed to serve our customer, if you elevate any team you work on, and if you are passionate about fashion, we want to hear from you!

What we Expect

• Customer Obsession; you know who your customer is and working in service to them is working in service to our end consumer.
• Commitment to Top Talent; you are passionate about working with the best possible people. You know how to attract them, develop them, and teach others to do the same.
• Retail is Detail; the details tell the real story! You are obsessed with quality product, quality experience, quality regardless of the segment of the company that your role occupies. Even if you find some details challenging, you know who to ask for backup because what is most important is that your customer has the most excellent experience possible.
• Entrepreneurial Spirit; your work is not just your job, it's your passion. You have and act on ideas about how to make your role, your department, and the company a better place. You know why you want to be part of building Forever 21's future, are a highly collaborative and resourceful individual who can function at a high level, and are committed to collaborating every day.

Job Purpose:

The Lead position will support the success of all operational and visual functions in the store. This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines. The Lead will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.

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