Tasting Room & Member Services Rep - Orin Swift ($1,000 hiring bonus!)
Company: E. & J. Gallo Winery
Location: Glen Ellen
Posted on: June 8, 2021
Why Gallo? With a global portfolio of over 100 unique wine and
spirits brands, we are the largest family-owned winery in the
world. Apply Today! Our Brands. Your Future.
$1,000 hiring bonus! This role requires weekend availability.
The Tasting Room & Member Services Representative works under
general supervision, this role supports both the Tasting Room and
Member Services teams, ensuring a cohesive representation of the
Orin Swift brand image and a rich consumer experience. This
individual flexes between the two teams to foster collaboration
across both channels as well as drive Wine Club Requisitions and
Tasting Room sales.
What You Will Do: Functions as an informed resource for Tasting
Room guests and Wine Club members regarding winemaking, wine
growing, wine vintages and availability of products.
Provides insights and observations across Tasting Room and Wine
Club channels to drive Tasting Room revenue and Wine Club
acquisition and member retention.
Builds effective relationships with Wine Club members both
virtually and in the Tasting Room to maintain brand connection and
Provides Tasting Room guests with a robust tasting experience,
educating visitors on unique winebrand elements as well as merits
of wine club.
Supports Member Services team with targeted phone campaigns for
exclusive club events and wine offers. Measure results of efforts
against revenue targets.
Assists with Member Services customer satisfaction surveys and
apply survey results to improveconsumer experiences.
Assists with the development of effective Wine Club member
communications including advertisingnewsletters, acquisition
brochures, point of sale materials, promotions pieces, special
offers and customer service scripts.
Serves as a member of the Tasting Room operations team in a manner
that achieves the established financial goals and ensures a rich
Provides Tasting Room operations support including operating the
cash register, opening and tasting wines for daily pouring,
restocking wines, opening/closing duties, tracking daily visitors,
maintainingcurrent product and sales knowledge and providing
excellent customer service.
Conducts consumer tours as needed.
Assists with the preparation and distribution of wine club
shipments as well as special wine club projects.
What You Will Need: High School diploma or State-issued equivalency
certificate plus 5 years of tasting room, customer service, sales,
wine marketing or hospitality experience reflecting increasing
levels of responsibility; OR Bachelor's degree plus 1 year of
tasting room, customer service, sales, wine marketing or
hospitality experience reflecting increasing levels of
Required to work weekends and a flexible schedule as needed.
What Will Set You Apart: Bachelor's degree plus 3 years of tasting
room, wine sales, wine marketing, or hospitality experience
reflecting increasing levels of responsibility.
Knowledge of the different wine varietals. • Wine Industry
Gallo does not sponsor for employment based visas for this position
now or in the future.
To view a full job description, please click here .
Requisition ID: 79669 #LI-JW1 HOS001 Gallo is an Equal Employment
opportunity and Affirmative Action Employer. We do not discriminate
on the basis of race, traits historically associated with race,
including but not limited to, hair texture and protective
hairstyles (such as braids, locks, and twists), color, national
origin, ancestry, creed, religion, physical disability, mental
disability, medical condition as defined by applicable state law
(including cancer and predisposing genetic characteristics in
California), genetic information, marital status, familial status,
sex, gender, gender identity, gender expression, pregnancy,
childbirth or related medical conditions, sexual orientation
(actual or perceived), transgender status, sex stereotyping, age,
military or veteran status, domestic violence or sexual assault
victim status, or any other basis protected by applicable law.
We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law. Gallo is
committed to providing reasonable accommodations for candidates
with disabilities in our recruiting process.
If you need any assistance or accommodations due to a disability,
please let us know at 209.341.7000.
Nearest Major Market: Napa Job Segment: Customer Service
Representative, Sales, Customer Service
Keywords: E. & J. Gallo Winery, Santa Rosa , Tasting Room & Member Services Rep - Orin Swift ($1,000 hiring bonus!), Other , Glen Ellen, California
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