Are you passionate about providing great service and doing the
right thing for your customers? Do you thrive in a fast paced
environment where energy, enthusiasm, and authenticity are the key
to success? How about working for an organization whose commitment
to the community and its Members are evident in all that they do?
Look no further: Redwood Credit Union is looking to hire a Member
Service Center Assistant Manager as part of our award winning team
in the Member Service Center Department!
Why should you be interested in becoming part of the team? Well,
we've got more awards than we can fit on the shelf, including:
- Voted Best Places to Work in the North Bay 15 years in a row
- Rated Superior in Service by more than 90% of Members, surveyed
by SF Gate
- Healthiest Credit Unions in the USA, rated by Glatt
- World-class employee engagement scores
Furthermore, we are committed to the ongoing career development
and success of our staff, with an educational reimbursement program
and promotional opportunities that abound! Join a company where its
key investment is who they hire: YOU!
Being a Member Service Center Assistant Manager starts by
building relationships that are founded on people, cooperation,
service and trust - and it is fundamental in how we distinguish
ourselves in the financial services industry. As the face of the
organization, you serve a critical role by providing exceptional
service to all credit union and community members, volunteers,
employees, and service providers.
Furthermore, our service philosophy is people helping people
through a consultative approach, ensuring our Members get the most
value from products and services that make a profound and positive
impact towards fulfilling our mission: "To passionately serve the
best interest of our Members, employees, and communities."
Your duties as the Member Service Center Assistant Manager
include directing and coordinating the support, sales, service
activities, and staff in the delivery of WOW experiences in the
Member Service Center. Additionally, directing and delivering the
coaching and development of Member Service Center staff through
enthusiasm, creativity and fun to ensure employee product and
operational knowledge, achievement of performance measurement goals
and Member Service Center service levels.
As the Member Service Center Assistant Manager, the ideal
candidate also has:
- A combination of education and experience equivalent to an
associate's degree in business administration or closely related
- Three years financial services, operations/contact center and
- Two years proven leadership in a supervisory position.
We want to hear from you and how you would make a great addition
to our Member Service Center!
Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer