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Customer Service

Company: Mr. Rooter of Santa Rosa
Location: Santa Rosa
Posted on: June 6, 2021

Job Description:

Mr. Rooter Plumbing of Sonoma County is seeking a customer service representative!

Come join a fun, family owned company that has been voted in the North Bay Business Journals as a "Best Places to Work" 13 years in a row!

*Currently seeking a CSR available part-time - approximately 24hr/week - Sunday 9am - 5pm, Monday 10:30am - 7pm, Tuesday 3pm - 7pm, Wednesday 3pm - 7pm.

*Bonus Opportunities!

Description: The CSR/ Dispatcher is a key role in our team with the ability to multitask, work as a team player, problem solve, pay attention to detail and offer solutions based on our customer's needs. This position is responsible for taking customer calls, scheduling service and dispatching technicians.
You must be organized and dependable, with the ability to take direction and instruction to complete specific tasks as well as having the ability to work on your own. We're looking for friendly people who enjoy solving problems and making people smile!

- Dispatchers strategically coordinates which technicians go out to which job sites
- Maintaining responsibility for dispatching all of the company's technicians in a manner that maximizes efficiency and ensures customer satisfaction
- Answering in-bound calls from customers and assessing their needs
- Scheduling and dispatching technicians to customer's homes or businesses
- Providing exceptional customer service to customers at all times
- Following-up with customers to ensure satisfaction
- Performing office clerical work, such as filing and organizing
- Working as a team player and contributing to the team accordingly
- Performing other duties as assigned
- Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
- Must be efficient with strong attention to detail; ability to prioritize tasks
- Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving

Required Qualifications:
- Customer Service/ Call Center experience preferred
- Ability to multi-task
- Knowledge of the plumbing industry preferred but not required
- Must have basic computer/technology skills (multi-line phones, MS Office, ipad)
- Must be able to lift up to 25lbs
- Ability to complete other duties as needed
- High School Diploma/GED or equivalent experience
- Flexible schedule is a must. You may be required to work nights, weekends, and possibly holidays
- Customer focused
- Works well independently and with others
- Must be comfortable and consistently pleasant on the phone

We offer a fun environment with perks and a culture that values respect, integrity, a customer focus, all while having fun the in process!

Mr. Rooter Plumbing of Sonoma County is proud to be an EOE. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected class.


Mr. RooterLLC is the franchisor of the Mr. Rooter franchised system. Each Mr. Rooter franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Rooter LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. RooterLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.


I acknowledge that each independent Mr. Rooter franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Rooter LLC (Franchisor) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Rooter LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Keywords: Mr. Rooter of Santa Rosa, Santa Rosa , Customer Service, Other , Santa Rosa, California

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