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Resource Coordinator - Case Management

Company: St. Joseph Health
Location: Santa Rosa
Posted on: June 6, 2021

Job Description:

We are looking for a Resource Coordinator for the Case Management Department at Santa Rosa Memorial Hospital.

Location: Santa Rosa, CA

Work Schedule: On Call / Per Diem

Shift: 8-hour, Days

Job Summary:

Case management is a patient care delivery process which supports the patient's body, mind and spirit. The healing process is facilitated by coordination of appropriate services and resources along the continuum. The resource coordinator supports all team members in the case management process.

Essential Functions:

  • Supports the case management process by carrying out administrative and other tasks as necessary to achieve desired quality and efficiency outcomes identified by the multidisciplinary team.
  • Obtains insurance and benefit verifications to assure reimbursement and continuity of care.
  • Collects and maintains data important to the case management and outcome management process.
  • Distributes patient information in support of the continuum needs of the patient.
  • Facilitates exchange of information to achieve timely and efficient transfers/discharges of patients to other levels of care.
  • Participates in designated meetings and committees of value to the case management process


  • Knowledge of medical terminology.
  • Ability to develop and maintain collaborative relationships with patient team members, internal departments and external resources.
  • Ability to work effectively with physicians, patients and families.
  • Capable of organizing multiple tasks, prioritizing and using time management skills.
  • Demonstrates effective written and oral communication skills.
  • Ability to work in teams in which all members are mutually accountable.
  • Ability to read, write and follow verbal written instructions.
  • Ability to be flexible in job assignments.
  • Ability to do data entry in a "Windows" environment

Minimum Position Requirements:


  • H.S. Diploma or GED
  • Coursework/Training - Medical terminology training.

Experience: 1 year experience in health care or managed care environment.

Preferred Position Qualifications:

Education: Coursework/Training - Managed care training.


  • Recent acute, rehab, SNF or home care experience.
  • Excel or other data base spreadsheets experience.

Providence St. Joseph Health (Providence) has worked for decades to improve health and quality of life in California's North Bay region, starting in Sonoma County, where the Sisters of St. Joseph of Orange opened the doors of Santa Rosa Memorial Hospital in 1950. Today, we continue the mission begun by the Sisters to those we serve through an integrated spectrum of primary, urgent, acute, outpatient, palliative care and regional referral services. Sonoma County facilities aligned with Providence include the 278-bed Santa Rosa Memorial Hospital, the region's only Level II trauma center. In addition, the 80-bed Petaluma Valley Hospital and 43-bed Healdsburg Hospital are secular (non-religious) affiliates of Providence. Our services also encompass three Urgent Care centers, Hospice of Petaluma, Memorial Hospice and North County Hospice, the Annadel Medical Group doing business as St. Joseph Health Medical Group, as well as the St. Joseph Home Care Network (post-acute care services). We act as a regional referral hub for outlying hospitals, while also providing outpatient behavioral health care, education to promote health and prevent chronic disease, rehabilitation, oral health care, community benefit programs, and more, all fostering health and quality of life throughout the area.

Providence provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as "on call/per diem" refers to employment consisting of shifts scheduled on as "as needed basis" to fill in for staff vacancies.

Keywords: St. Joseph Health, Santa Rosa , Resource Coordinator - Case Management, Other , Santa Rosa, California

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