Front Desk

Company: Harbor House Inn
Location: Elk
Posted on: June 6, 2021

Job Description:

Job Description Innkeeper Roles & Responsibilities Full Time Front Desk/Innkeeper Role at the Harbor House Inn in Elk, CA Our property operates an 11-room Inn and Restaurant in the town of Elk, and will need a hospitality-driven, detail oriented lead innkeeper who can multitask. Roles and responsibilities of innkeepers include but are not limited to: Booking reservations via email, phone, and in-person for the Inn and Restaurant Training of staff Providing warm and helpful concierge services (planning massages, horseback rides, kayaking tours, and booking dinner reservations) Conducting room and property checks to ensure each room is immaculate prior to check-in Staying on top of maintenance items, and bringing a solution-oriented mindset to items that may break or need replacement Exhibiting proactive and clear communication with housekeeping, management, kitchen team, and all team members on site Assisting with breakfast service - delivering breakfast to guest rooms, serving breakfast in our dining room, and preparing coffee and tea drinks Utilizing various systems to manage guest communications, bookings, and purchases. Must be tech-savvy, or possess a willingness to learn how to use our systems. Expected behaviors Represent The Harbor House Inn through your personal appearance, relevance and impact into all aspects of your role. Demonstrate complete ownership of any task through focus, determination and attention to detail. Act with integrity, honesty and knowledge, working towards achieving the highest level of service and guest experience possible Demonstrate an attitude of teamwork by working collaboratively with peers to identity positive solutions to problems or issues Be open and receptive to changing needs and priorities. Display trust in your actions, having the confidence in knowing we are all looking out for each others best interest Welcome suggestions, feedback, and new ideas as an opportunity to learn, grow and improve services. Welcome any feedback from staff or guests whether it is negative or positive. Core Responsibilities Exhibiting professional guest service through email, phone, and in-person guest interaction Answering phone calls, emails, and guest inquiries, and helping assist with Inn booking and dinner reservations Providing local recommendations and activities for guests visiting, and helping book where needed Helping serve breakfast for Inn guests, and ensuring cleanup Refilling and cleaning coffee station Exhibiting seamless communication with kitchen staff regarding guest allergies, breakfast orders, and dinner reservations. Using various systems to manage guest bookings and dinner reservations. Polishing glassware and folding napkins Polishing tables after breakfast Conducting detailed room checks to ensure rooms are ready for check-in Preparing rooms for check in - including temperature, fireplace, welcome kits (champagne, flowers, handwritten card, treats) Communicating guest status to the housekeeping team to ensure rooms are cleaned during stayovers, and after checkouts. Promptly surfacing negative guest feedback to a manager Perks of the Role Include: Daily meal, positive team environment, competitive pay, health insurance, vision, dental, tip share, and one of the best views on the coast! Company Description Harbor House Inn is a luxury inn and Michelin starred restaurant on the beautiful Mendocino Coast in the remote town of Elk, CA.

Keywords: Harbor House Inn, Santa Rosa , Front Desk, Other , Elk, California