Resident Services Coordinator - Family, Senior, and After school Program
Company: Eden Housing Inc.
Location: santa rosa
Posted on: May 3, 2021
Eden Housing is committed to creating communities and changing
the lives of others through affordable housing. As a team, we work
to meet the needs of lower income families, seniors, and persons
with disabilities to develop true home environments and to
genuinely improve the quality of life for our residents. We are
committed to our green initiative and build with an
energy-efficient perspective in mind, installing technologies such
as solar panels and ensuring that all employees are educated on the
importance of maintaining an environment for the future. Each year
we continue to grow, and we are proud to say that our success is
due to the collective hard work and support of our amazing partners
and staff. If you are hardworking, innovative, and passionate, then
come join our team!
Under the supervision of a Resident Services Manager, the
Resident Services Coordinator is responsible for assessing resident
needs, developing and/or identifying programming to meet those
needs, making resource information available to residents, and
providing linkages to needed services for low-income residents
living in affordable housing developments. The ability to
effectively coordinate services for residents directly impacts the
organizations mission statement in that it allows residents to
maintain their housing for longer periods of time, enhances their
quality of life and provides for greater incidence of safe,
affordable housing for the populations we serve.
Essential Duties & Responsibilities
- Develop a comprehensive understanding of residents (conduct
needs assessments, community meetings, etc.) in order to offer
residents the opportunity to assist their community and to guide
them towards appropriate services and resources.
- Implements educational and enrichment activities for children
and youth in the on-site after school program that promotes a safe
environment, a supportive environment, teaches and practices
social-emotional skills and promotes engagement from youth in
design of program at assigned property location(s).
- Promotes after school program to property and local schools for
assigned property location(s).
- Maintains ongoing collaboration with local elementary schools
and communicates regularly with teachers regarding students
progress, homework, etc. for assigned property location(s).
- Participates in organizing meetings and workshops for parents
for the purpose of identifying or discussing youth concerns,
successes, soliciting input on program components and parent
education on best practices on engagement in their childs
educational development at assigned property location(s).
- Reports any concerns about the well-being of the families and
children involved in the program to the Resident Services
Manager/designee. Maintains program files and records. Maintains
accurate records of attendance and progress of individual students
at assigned property location(s).
- Surveys the resident population to identify priority of needs
and solicit resident input on service preferences. Assist residents
and property operations staff in understanding those needs.
- Develop strategies to link residents with needed services,
including providing assistance in overcoming various barriers that
might impede access to services.
- Establish and maintain partnerships with relevant organizations
and individuals, with an emphasis on providing on-site services to
residents and the community.
- Implement priority programs and essential activities through
partnerships with other community based service
providers/organizations. When other service organizations are not
available, may deliver direct services.
- Participate in the development of pilot programs to test new
models of service delivery and carry out implementation of
specified programming at assigned properties.
- Collect required data for all programming offered, record data
in the database (Salesforce) and submit reports in an accurate and
timely manner. Maintain all reporting requirements set by funding
and/or governmental agencies.
- Evaluate outcomes of regularly scheduled on-site programs and
services as required for quality improvement.
- Report child, dependent adult and elder abuse and neglect
according to State law.
- Obtain appropriate releases to interact with others on behalf
of the resident. Maintain confidentiality appropriately.
- Work with property staff, families and community agencies to
identify and address resident problems before they reach crisis
- Be an active member of the site team, working collaboratively
with the property manager and other site staff to meet property
needs and resolve resident problems. Work with residents to resolve
conflicts with neighbors.
- Plan and coordinate recreational, cultural and social
activities in coordination with property operations staff and
residents, as needed.
- Develop and maintain a comprehensive list of available
community resources (employment, education, social service
agencies, etc.) for residents.
- Attends all staff meetings, training sessions, and other
appropriate meetings and conferences as required.
- Participate in relevant local, regional, state and/or national
organizations as assigned.
Directly supervises volunteers and contract service providers.
Carries out supervisory responsibilities in accordance with the
organizations policies and applicable laws. Responsibilities
include training volunteers; planning, assigning, and directing
work; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
- 4-year college degree in social work, sociology, psychology, or
related field; OR 2-4 years of experience and/or training in
community development, social services or related field; OR
equivalent combination of education and experience required.
- Training or experience working with diverse cultures and
specific populations, depending on the property. Experience with
populations such as children and families, seniors, people with
developmental disabilities or chronic mental illness, HIV/AIDS may
be helpful or required.
- Crisis and mental health experience preferred.
- Experience conducting community assessments, applying the
principals of conflict management and/or de-escalation techniques,
and organizing community groups, events, and programs
PREFERRED SKILLS and/or ABILITIES
- Knowledge of services available in Bay Area counties.
- Experience with and aptitude for working with children and
- Knowledgeable of trauma informed care, mental health 101,
housing first principles, harm reduction preferred.
- Experience with permanent supportive housing preferred.
- Understanding of procedures and eligibility for federal and
state entitlement programs and legal liability issues related to
- Ability to develop effective working partnerships with various
types of community groups and institutions.
- Function effectively in an environment with diverse cultures,
multiple perspectives, and competing needs.
- Demonstrate a commitment to recognizing residents knowledge and
experience as a valuable resource.
- Motivate individuals to actively participate in services.
- Ability to effectively facilitate meetings and community
- Proficient with MS Office (i.e. Microsoft Word, Excel, and
- Experience with Salesforce helpful.
- Ability to work independently and as part of a team.
- Ability to work some evenings and weekends, as required.
- Demonstrated ability to establish trusting, confidential
- Proven ability to work with diverse groups in cooperative
problem-solving and consensus building.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid California Drivers License and insurance required.
LANGUAGE, MATH & REASONING SKILLS
Ability to read, analyze, and interpret common scientific and
technical journals, financial reports, and legal documents. Ability
to respond to common inquiries or complaints from customers,
regulatory agencies, or members of the business community. Ability
to effectively present information to top management, public
groups, and/or boards of directors. Ability to speak a second
language preferred. Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to define problems,
collect data, establish facts, and draw valid conclusions. Ability
to interpret an extensive variety of technical instructions in
mathematical or diagram form and deal with several abstract and
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is regularly required to talk or hear. The
employee frequently is required to sit and use hands to finger,
handle, or feel. The employee is occasionally required to reach
with hands and arms. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by this
job include close vision and ability to adjust focus. Physical
demands include writing/typing, use of computer and paper files,
answering phones, attending meetings with residents, family members
and community agencies representatives, throughout the complex in
their apartments, outdoor community areas and the community
Mobility: physically able to get around the apartment complex
(some of which are quite large). In some cases, go into residents
units. The home visits are more a requirement in senior/disabled
housing but is important in family housing as well. Must be able to
travel to the central office and other locations for meetings and
training sessions, as required.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. The noise level in the work
environment is usually moderate.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Eden Housing is an equal opportunity employer. Eden
Housing does not discriminate based on race, color, religion, sex,
disability, familiar status, national origin, or any other
Keywords: Eden Housing Inc., Santa Rosa , Resident Services Coordinator - Family, Senior, and After school Program, Other , santa rosa, California
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