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HUMAN RESOURCES MANAGER

Company: River Rock Casino
Location: Geyserville
Posted on: May 3, 2021

Job Description:

HUMAN RESOURCES MANAGER

Job Title: Human Resources Manager

Status: Full Time

FLSA: Exempt

Job Code: SG4

Reports To: Human Resources Director

Supervises: 1


WORKING HOURS:

This is a salaried, exempt position responsible for Team Member Relations and company training responsibilities for River Rock Casino. The incumbent is expected to devote such time and energy as is reasonably necessary to perform the duties and responsibilities of the position. Position may require availability evenings, weekends, holidays and special events.


SUMMARY:

This position is integral to the Human Resources function, specifically focused on proactively identifying the needs of the work force by establishing departmental and individual relationships; providing a neutral "point-of-contact" for team members needing assistance; conducting and completing timely investigations; and by overseeing the company disciplinary process, "no fault" attendance policy and "for cause" terminations. This position will be responsible for all aspects of company training programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Establishes friendly relationships with all team members to ensure access and approachability
  2. Collaborates and consults across all HR level and teams, cross-functional partners and business clients to develop and implement Organizational Effectiveness initiatives enterprise-wide
  3. Identifies program risks and issues, works with HR Director to define a plan to mitigate the identified risks
  4. Supports the HR Director in stakeholder engagement, strategic planning, and execution of organization process and culture shifts
  5. Create, track and review dashboards to ensure process targets are being achieved; develop additional metrics and reports to functional and steering team on progress; prepare reports and updates.
  6. Receives complaints of harassment, discrimination, unsafe/unfair work environment, arbitrary management practices and illegal activities
  7. Conducts timely, independent and unbiased complaint investigations using written statements, personal interviews and document reviews
  8. Prepares investigative reports with findings and recommendations for the Director of Human Resources and General Manager/Chief Executive Officer
  9. Helps team members and members of management settle work-related conflicts through advice and recommendations
  10. Conducts periodic formal and informal polls to ascertain company and department morale, identify satisfiers and dis-satisfiers, and make improvement recommendations to the GM/CEO
  11. Ensure that all team members understand the company Mission Statement and Team ROCK philosophy
  12. Ensure that all members of the management team understand the Core Leadership Qualities and the Leadership Pledge
  13. Assist with all company recognition programs, always finding ways to celebrate individual and team accomplishments
  14. Develop, coordinate and conduct company inter- and intra-departmental training activities including new team member orientation, mandatory training (RAAP, Sexual Harassment, and Title 31) and training for exemplary guest service, leadership, technical, job skills, etc.
  15. Conducts team member exit interviews and prepares monthly report for management
  16. Assists in all Human Resources-related activities including recruitment, benefits and compensation, and communications
  17. Reviews all disciplinary activities and terminations for consistency and adherence to policy
  18. Commits to the Team R.O.C.K. Philosophy.
  19. Commits to the TeamO.C.K. "Leadership Pledge" and "Core Leadership Qualities"
  20. Meets the attendance guidelines of the job
  21. Attends all required meetings and training
  22. Maintains confidentiality at all times
  23. Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES:

This Position will have one direct report.


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. The Manager of Team Member Relations must have a:

  1. Minimum of three (3) years of Human Resource experience, preferably in a Tribal Gaming enterprise
  2. Spanish strongly preferred.
  3. Superior written and verbal communications skills
    1. Ability to write accurate, grammatically correct, polished reports and business correspondence
    2. Adept at public speaking to an audience of any size
    3. Able to communicate effectively using social media (Facebook, Twitter, Instagram, etc.)
    4. Ability to communicate effectively with individuals/groups from different socio-economic and ethnic origins
  4. Ability to visualize and plan objectives and goals strategically
  5. Ability to make oral presentations
  6. Strong Prioritizations skills
  7. Well-organized, detail-oriented, and able to handle a fast-paced work environment
  8. Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
  9. Ability to work effectively with management
  10. Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
  11. Team Building skills
  12. Strong analytical, administrative and organizational skills
  13. Must have superior computer skills including all MS-Office software (Word, Excel, Power Point, Publisher, Visio) Org Plus and must learn the HR functions of Microsoft Dynamics/Great Plains software utilized by RRC
  14. Must present a professional appearance at all times
  15. Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise

EDUCATION:

  1. BA/BS degree, preferably in a Human Resources related discipline.

LICENSES, CERTIFICATES, REGISTRATIONS:

  1. Must possess a valid California Driver's License with a clean driving record
  2. Must be able to obtain a gaming license from the Dry Creek Gaming Commission

PHYSICAL DEMANDS:

  1. Must be able to sit and/or stand for extended periods of time
  2. Must be able to lift and carry up to twenty five (25) pounds
  3. Must be able to respond to visual and aural cues

River Rock Casino, in conjunction with Human Resources, reserves the right to make changes to this job description at any time.

A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED

Keywords: River Rock Casino, Santa Rosa , HUMAN RESOURCES MANAGER, Other , Geyserville, California

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