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Patient Services Representative - Dental Department (Ukiah)

Company: MCHC
Location: Ukiah
Posted on: May 3, 2021

Job Description:

This Representative must be committed to quality, provide, and ensure standards of quintessential customer service/patient care and support all department's clinic wide. Patient Services Representative will greet patients and assist them in their request for services, ensuring a satisfactory and productive visit to MCHC.Essential Duties:Welcomes on-site visitors, issue badges and announce visitors to appropriate personnel.Accurately schedules and maintains patient appointments according to policy and pace of individual provider recipe. Schedule follow up visits as patients check out.Ensures appropriate scheduling according to allowances of insurance: Medi-Cal, Partnership HealthPlan (PHP), Beacon Health Strategies, Medicare, CHDP/Gateway, Sliding Fee Scale, Private Insurance, and personal self-pay. If a patient needs financial assistance for MCHC services, direct patient to a Patient Financial Services (PFS) Representative.Provides patients with necessary forms and assist patient in completing forms, as needed. For example: Patient Registration Packet-Acknowledgment, Health History Forms, Release of Information, and 3rd Party Consent.Collects payments if applicable; insurance copayment, sliding scale fee, self-pay, etc. Post daily to accounts and balance cash sheet for delivery to finance at end of each shift.Correctly responds to inquiries about the organization and provide patient's inquiring with address, directions, and other pertinent information regarding how to access services.Required & Preferred Qualifications:High School Diploma or Equivalent (GED) (Required)Bilingual Spanish/English (Preferred)Two or more years' experience in healthcare, in a similar position or in another industry. (Preferred)

Keywords: MCHC, Santa Rosa , Patient Services Representative - Dental Department (Ukiah), Other , Ukiah, California

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