Patient Services Representative - Dental Department (Ukiah)
Company: MCHC
Location: Ukiah
Posted on: May 3, 2021
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Job Description:
This Representative must be committed to quality, provide, and
ensure standards of quintessential customer service/patient care
and support all department's clinic wide. Patient Services
Representative will greet patients and assist them in their request
for services, ensuring a satisfactory and productive visit to
MCHC.Essential Duties:Welcomes on-site visitors, issue badges and
announce visitors to appropriate personnel.Accurately schedules and
maintains patient appointments according to policy and pace of
individual provider recipe. Schedule follow up visits as patients
check out.Ensures appropriate scheduling according to allowances of
insurance: Medi-Cal, Partnership HealthPlan (PHP), Beacon Health
Strategies, Medicare, CHDP/Gateway, Sliding Fee Scale, Private
Insurance, and personal self-pay. If a patient needs financial
assistance for MCHC services, direct patient to a Patient Financial
Services (PFS) Representative.Provides patients with necessary
forms and assist patient in completing forms, as needed. For
example: Patient Registration Packet-Acknowledgment, Health History
Forms, Release of Information, and 3rd Party Consent.Collects
payments if applicable; insurance copayment, sliding scale fee,
self-pay, etc. Post daily to accounts and balance cash sheet for
delivery to finance at end of each shift.Correctly responds to
inquiries about the organization and provide patient's inquiring
with address, directions, and other pertinent information regarding
how to access services.Required & Preferred Qualifications:High
School Diploma or Equivalent (GED) (Required)Bilingual
Spanish/English (Preferred)Two or more years' experience in
healthcare, in a similar position or in another industry.
(Preferred)
Keywords: MCHC, Santa Rosa , Patient Services Representative - Dental Department (Ukiah), Other , Ukiah, California
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