Account Representative
Company: ECLIPSE RTO, LLC
Location: Ukiah
Posted on: May 3, 2021
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Job Description:
CUSTOMER ACCOUNT REPRESENTATIVE Reports to: STORE MANAGER FLSA Status: Non-Exempt Summary/Objective The Customer Account Representative manages rental accounts and
meets company accountmanagement goals and expectations by
collecting on current and past due accounts while adhering
tocompany standards, policies, and procedures. This role positively
impacts customer growth and revenuethrough sales activities,
account management, and providing total customer satisfaction. The
CustomerAccount Representative accomplishes these in a way that is
consistent with the RAC mission statementand core values. Essential Functions Reasonable accommodations may be made to enable individuals with
disabilities to perform theessential functions. The CUSTOMER
ACCOUNT REPRESENTATIVE will: AccountManagement: Maintain accurate records of customer account activity, to
include current andpast due accounts Review past due accounts and communicate in person and via phone
with thecustomers to promote timely payments Collect customer payments on a timely basis and meet
daily/weekly collectionstandards Complete customer service calls in a timely manner as
assigned Follow all policies and procedures and adhere to all
standards Deliveries &Pick-ups: Proper moving and handling to load/unload truck, or other
vehicle, per policy tosafely protect coworker and merchandise Safe transportation and delivery of merchandise to customer
homes in Companyprovided vehicle as assigned Install and set up merchandise, and instruct customers on proper
use ofmerchandise Pick-up merchandise from customer homes as assigned Keep vehicles clean and properly maintained as assigned Complete customer service calls in a timely manner as
assigned Sales: 1. Greet and assist customers on the sales floor 2. Obtain new rental orders on the sales floor and over the
phone 3. Complete rental agreements as required 4. Prospect for new business by telemarketing and distributing
print materials Showroom andBackroomareas: 1. Refurbish merchandise to like new condition 2. Keep showroom, backroom, and all store areas neat, clean and
organized, including vacuuming, dusting, and handling household cleaning
materials Required Education and Experience Must be at least 19 years of age High school diploma or GED 1 2
years of customer service experience (sales and collections
experience is a plus) Valid state drivers license and good driving
record Preferences Ideally, a candidate for a Rent-A-Center CUSTOMER ACCOUNT
REPRESENTATIVE is: Friendly, with exceptional communication skills
Dynamic, with an outgoing personality and a desire to learn
Customer service oriented Seeking a career, not just a job Competencies 1. Drive & Tenacity/ Resilience 2. Teamwork & Collaboration 3. Customer Service Supervisory Responsibilities This position has no supervisory responsibilities. Physical Demands The physical demands described here are representative of those
that must be met by a coworker tosuccessfully perform the essential
functions of this job. While performing the duties of this job,
thecoworker is regularly required to talk and hear. This position
is very active and requires standing,walking, bending, kneeling,
stooping, crouching, crawling, and climbing all day. The coworker
mustfrequently lift and/or move (push/pull) heavy items and
merchandise. Specific vision abilities requiredby this job include
close vision, distance vision, color vision, peripheral vision,
depth perception andability to adjust focus. Expected Hours of Work This is a full-time position (approximately 38 40 hours), and
days and hours of work are Mondaythrough Saturday, store open to
close hours. This job description is not intended to be all-inclusive.
Employee may perform other related duties as needed tomeet the
ongoing needs of the organization.
Keywords: ECLIPSE RTO, LLC, Santa Rosa , Account Representative, Other , Ukiah, California
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