Customer Care Associate (Outpatient) Orthopedics - Full Time - Adventist Health Howard Memorial - Willits, CA
Company: Adventist Health NW
Posted on: May 3, 2021
Adventist Health is more than an award-winning health system. We
provide whole-person care to our communities and champion the
greater good - from the operating room to the boardroom, we are
driven by our unique passion to live God's love through health,
wholeness and hope. From Oregon to Oahu, we have a calling to
always do more. Now is your chance to apply your passion to our
Nestled at the western edge of Little Lake Valley in Willits,
California, Adventist Health Howard Memorial features key services
including 24-hour emergency care, intensive care, surgery, an
orthopedic joint center, diagnostic imaging and laboratory
services, to name a few. It is also the first hospital to
pilot-test the AMA's 2017 Healthy Food Options in Hospitals policy.
Howard Hospital's Nutrition team is serving wellness daily, with
fresh fruits and vegetables from the hospital's Commonwealth garden
in partnership with the Howard Foundation.
A charming rural town, Willits is considered the "Gateway to the
Redwoods" nestled among majestic redwood trees and close to the
coastal towns of Fort Bragg and Mendocino. Home to excellent trails
and nature areas for hikers, campers and bicyclists, Willits is an
outdoor enthusiast's dream. It is also known as the home of the
legendary racehorse, Seabiscuit.
We're looking for someone to join our team as a Customer Care
Associate (Outpatient) who:
Performs general administrative duties and customer service.
Assists in all aspects of front office functions to provide quality
service to patients and staff. Provides communication, information,
assistance and coordination for all customer requests in designated
facility location. Provides patient care support. Maintains
excellent customer service.
* Answers phone, takes messages and directs call to the appropriate
person. Admits patients into clinic. Pulls charts, processes
encounter forms, verifies insurance and patient information in
computer. Makes appropriate updates, copies/scans insurance
information for clinic registration. Prepares charts with
appropriate forms necessary to complete the visit. Prepares and
completes referrals for patients, obtaining authorizations, and
assisting patients and physicians with referral coordination.
* Provides technical support services and functions under
supervision of a clinician/specialty team. Provides back-up for
admitting clerks as needed. Performs registration process,
obtaining all pertinent demographic and insurance information
required, including authorizations when necessary.
* Runs report(s) for overdue balances for next day appointments and
relays via fax to clinics before next day. Monitors computer data
for accounts needing collection interaction. Utilizes and updates
departmental databases. Verifies insurance coverage and eligibility
for all patients according to procedures. Coordinates and monitors
insurance information for outpatient billing purposes. Verifies
insurance coverage and eligibility for all patients according to
procedures. Balances over-the-counter daily receipts. Opens and/or
locks up the building.
* Performs quality control checks of general front desk and waiting
areas to ensure hospital cleanliness. Keeps waiting rooms neat and
orderly. Assists in cleaning rooms between cases according to
established protocols. Opens and/or closes unit. Monitors daily
level of stock supplies for assigned area of responsibility and
ensures levels are adequate. Monitors panels for alarms and reports
to appropriate department.
* Receives payments from patients. Balances cash drawer and credit
card receipts. Manages office duties including money deposits to
cashier, typing documents, entering data into the computer, medical
record management and billing management. Collects statistics and
manages data entry of daily charges. Monitors computer data for
accounts needing collection interaction. Communicates to clinic
leadership ideas to improve clinic operations. Participates in
ongoing cross-services performance improvement teams.
* Performs other job-related duties as assigned.
You'll be successful with the following qualifications:
* High School Education/GED or equivalent: Preferred
* Associate's / Technical Degree or equivalent combination of
education/related experience: Preferred
Adventist Health is committed to the safety and wellbeing of our
associates and patients. Therefore, we require that all associates
receive all required vaccinations, including, but not limited to,
measles, mumps, flu (based on the seasonal availability of the flu
vaccine typically during October-March each year), etc., as a
condition of employment, and annually thereafter. Medical and
religious exemptions may apply.
Keywords: Adventist Health NW, Santa Rosa , Customer Care Associate (Outpatient) Orthopedics - Full Time - Adventist Health Howard Memorial - Willits, CA, Other , Willits, California
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