Are you passionate about providing great service and doing the
right thing for your customers, staff, and community? Do you thrive
in a fast paced environment where energy, enthusiasm, and
authenticity are the key to success? Look no further:
Redwood Credit Union is looking for a VP of Member
Experience to lead our already stellar, award winning team
based out of Sonoma County!
We’re a great place to work and widely recognized as a leader in
the financial services industry, with accolades that include:
Voted Best Places to Work in the North Bay 14 years in a row
Rated Superior in Service by more than 90% of Members, surveyed
by SF Gate
Healthiest Credit Unions in the USA, rated by Glatt
Required Skills Being the VP of Member Experience starts by
building strong relationships that are founded on people,
cooperation, service, and trust – and it is fundamental in how
we distinguish ourselves in the financial services industry.
As a leader in our branch network, you’ll serve a critical role
in the mentorship you provide to staff, in the relationships you
build within our communities, and in how our Mission, Vision,
Values, Service Standards, and Brand promise are all delivered.
Member Value of our Services
We think outside the box and challenge what traditional
financial services look like by providing superior products that
are truly one of a kind, coupled with service that is out of this
world! We inspire others through our acts of stewardship and by
embracing the credit union philosophy of “people helping people” in
all that we do. We love to help our Members succeed, and it
Your Role as the VP of Member Experience
As the VP of Member Experience, you will establish and
maintain key business relationships within the community, while
identifying and driving additional opportunities through continued
community involvement and business development efforts.
Furthermore, you are to be involved with all activities that
relate to the day-to-day operations of the branch, ensuring that
service levels and the needs of your staff and Members are always
Required Experience As the VP of Member Experience the
ideal candidate has:
A combination of education and experience equivalent to a
bachelor’s degree in business administration or closely related
At least five years progressively responsible retail and sales
management experience in a financial institution including four
years management experience.
We want to hear from you and how you would help to lead our
Sonoma County team as the VP of Member Experience, taking
member service and relationship building to a whole new level!
Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer