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Vice President, End User Computing (EUC) Unlock Your Career
Potential: Technology at ADP. Do you enjoy exploring, identifying
and inspiring the future of the workplace and the lives of millions
of people? At ADP, the world’s largest B2B cloud company, our
Technology team is comprised of brilliant engineers, architects,
data scientists, infrastructure experts, and more.
We were first in our industry to offer a SaaS solution and
continue to push the envelope utilizing the latest operating
platforms to deliver the highly automated, intelligent and
predictive solutions that are redefining what is possible. Named
one of Forbes’ “Most Innovative Companies” and one of
Computerworld’s “100 Best Places to Work in IT”, we are committed
to leading the way in product development and research, empowering
you to bring to life the latest innovations that will forever
change the way businesses manage their most vital asset,
ADP is hiring a Vice President of End User Computing in the
Global Engineering Technology & Solutions organization. The VP of
EUC should have prior experience in similar technical and strategic
roles within an enterprise environment. The VP, EUC will be
responsible for executing on the four GETS strategic pillars
(Stability, Agility, Efficiency & Security) and will build the next
line of leadership for the EUC. The position will define, design,
build and implement a global EUC strategy and standards in addition
to consistently executing on all EUC services.
Detailed EUC responsibilities include overseeing and
Defines service portfolio catalog and manages service roadmap,
ensuring business and technology roadmaps align.
Responsible for service strategy and ensuring business needs are
Gathers requirements for new or enhanced services.
Responsible for financial management for all aspects of a
service: P&L, TCO, internal pricing and chargeback, budget
management, business case development, cost justification.
Understanding and influencing customer demand for services and
the provision of capacity to meet demands.
Ensures that processes, roles, responsibilities and skills have
the capability to operate and support a new or enhanced
Ensures that all operational services and their performance are
measured and meet business service level requirements.
Responsible for vendor management aligned with product portfolio
in partnership with PTAM.
Service Desk- Accountable for all Associate Service Desk
responsibilities for all US, Canadian and Philippines based
associates. Matrix relationships include India and the EU support
o Single point of contact for all associate IT troubles.
o Supports provisioning associate new hire, relocation, and
o Technical support for associate email, hardware, mobile
devices, network, password, software, and telephony services.
Associate Tech Management – Accountable for all level 2
Associate Technology Management services in the US, Philippians and
Canada including hardware break-fix, subject matter expert
escalations, deployment services and provisioning. Matrix
relationships include India and the EU support services.
o Business as Usual standard HW/SW service request fulfillment
for which predefined approval and qualification processes
o Major Incident Management leading communication, remediation,
recovery, command and control.
o Problem Management ensuring root cause of problems are
identified and owned through resolution.
o Access Management granting users the right to use a service
while preventing non-authorized users from access.
o System Resource Management, ensuring current state of IT
infrastructure functions meet current and future business
o Compliance, Audit support.
o Project and Change Management support.
o Expert Technical Support
o ISO 9001 and 27001 quality and continual service
Responsible for the IT Security Engineering practice
(plan/build/run): Infrastructure Protection, Endpoint Protection,
Data Protection, Mobile Device Mail Sync, OS Security Standards,
Microsoft Patch Review
Responsible for the Identity Management and Directory Services
practice (plan/build/run): Authentication & Authorization, Identity
Management, Access Management, Password Vaulting, Single Sign-on,
Federation, Reporting & Evidence Collection, ID Meta Directory,
Responsible for Messaging/Collaboration:
o Accountable for all Associate Messaging and Collaboration
services including Email, Lync, ShareFile, etc..
The position provides IT leadership across the ADP Enterprise in
the planning, creation, implementation and support of end user
facing systems and information technologies that support the ADP
Strategic Business Plan. This includes managing the end user
experience for the delivery of those services to an end user
device. This position has the responsibility for all associate
facing technologies, covering over 40,000 employees in 190 physical
The essential functions of the position are noted below with the
corresponding percentage of time dedicated to this function as
compared to responsibilities in total.
1) Strategic Planning and Development: Primary role is to
develop strategic focus for IT organization in support of business
goals. Establish IT Department as a business enabler aligning
people, process and tools to meet business needs.
This position defines the direction, objectives and strategies
for End User platform, Software Management, Mobility, End User
Virtualization and Support services for all internally facing
systems across the ADP Enterprise; delineates the services to be
offered by the function to development and infrastructure teams;
and develops the service framework needed to provide the services
efficiently, effectively and at acceptable return on investment
Develops annual overall End User Computing business plans;
reviews and approves business plans of subordinates; reviews and
approves budget requests of subordinate groups, and develops and
presents overall EUC budget and plans; reviews and approves all
major systems and related expenditures and assesses acquisition
requests for company installations.
For Identity Mgt, Directory Services and IT Security: Oversees
the identification and evaluation of future technology needs;
directs the identification of and research into new and emerging
technologies; develops and recommends the adoption of new
technologies to provide ADP with the technologies needed to lead
the Company into the future and attain its short- and long-term
Considers the future business direction of the ADP Business
Units and IT organization in order to identify and evaluate the
information technology needs of customer departments; creates
advisory groups and steering committees as appropriate to ensure
that the EUC department understands and responds to customer needs;
advises and counsels senior managers of the ADP IT organization as
well as BU leaders on issues and implications that IT may
contribute to and/or be affected by to encourage increasing
efficiencies of operations and/or end user productivity.
Success requires building an effective End User computing and
support strategy and infrastructure, service organization structure
and direction to satisfy current and future end user needs.
Understanding ADP’s business objectives. Operation goals and key
business issues and priorities are critical to success.
2) 24×7 End User Support and Proximity Services: Provide
24x7x365 end user support services to the ADP Enterprise to meet
all Associate business needs. Assist in the resolution of all
problems impacting the ADP end user community. Provide either first
call resolution, or effective triage and reassignment of all issues
impacting the ADP end user community. Also provide all deployment
and break fix services. Provide continuous measurement of all
3) Security: Provide IT engineering services for all security
products. Act as a primary liaison between I&O and the GSO.
Maintain all product architectures and strategies related to IT
security. Participate in the resolution and analysis of all end
user related incidents. Support forensics and legal
4) Globalizing IT: Continue to drive globalization of IT
services and technologies. Collaborate with key global stakeholders
in the establishment of global standards and services.
Preference will be given to candidates with a Master’s Degree in
Computer Science, Information Systems, Engineering or related
Bachelor’s Degree is required in the related fields.
Must have over 5 years experience leading a Global End User
Strategy Center of Excellence
Experience leading 200+ global team size with quality execution
and top results
Expertise in defining and building an enterprise digital
Must be a “Hands-In” Inspirational Leader and Technology
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that
drive business success. Consistently named one of the “Most Admired
Companies” by FORTUNEÂ® Magazine, and recognized by ForbesÂ® as one
of “The World’s Most Innovative Companies,” ADP has over a
half-million clients around the globe and 65 years of experience as
one of the largest providers of human capital management solutions
At ADP, we believe that diversity fuels innovation. ADP is
committed to equal employment opportunities regardless of race,
color, genetic information, creed, religion, sex, sexual
orientation, gender identity, lawful alien status, national origin,
age, marital status, non-job related physical or mental disability,
or protected veteran status. We support an inclusive workplace
where associates excel based on personal merit, qualifications,
experience, ability, and job performance.
ID #5097 Location Roseland, NJ 07068, United States Industry
Technology Type Full Time Role Vice President, End User Computing
(EUC) Career Level Presence Office
Required Skills Here’s an overview qualifications you need for
this job. Communication Organizational Job Related
Salary & Benefits Here’s what you get. Full Time /Month
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