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Site Director II

Company: Santa Rosa Community Health
Location: Santa Rosa
Posted on: September 12, 2020

Job Description:

The Site Director II is responsible for day to day functions of the Health Center, devoting sufficient time to administrative responsibilities to ensure proper administration and management of the clinics. The Director also has cross enterprise responsibilities and aligns services as part of a system of care to meet the Mission and goals of the Agency and has significant duties in strategic and operational planning.

The Site Director II is responsible for overseeing quality of service within the clinics, supervising the managerial staff as appropriate. The Site Director II works in partnership with the Site Medical Director to develop and monitor programs and services that are directly responsible to the needs of our patients and actively participates in the leadership of quality improvement programs. Oversight responsibilities include all non-clinical aspects of service delivery. The Site Director II also ensures that the clinics conform to all applicable federal, state, and local laws and regulations; acts as liaison with the Department of Health Services on the county and state level and is responsible for reporting any disasters or problems with facilities that prevent or limit clinic operations. The Site Director participates in the agency’s Leadership Team.

Specific Tasks/Duties Include :

Works closely and collaboratively with the Site Medical Director and medical leadership team.

Develops, documents, and evaluates processes, procedures, and systems to improve the Agency’s efficiency and patient experience.

With the Medical Director is accountable for fiscal performance as well as achievable quality goals at the health center.

Supports achievement of agency mission, and goals within the Board’s approved strategic plan at their assigned site.

Establishes and monitors a system to assists with the resolution of patient complaints.

Monitors and evaluates data on access, quality and operational systems and incorporates the same into the achievement of the site and the agency’s mission and goals.

Supports satellite or intermittent Health Centers associated with primary site.

Serves as a mentor to Managers and Supervisors at the assigned site and from across the Agency to meet the Agencies Mission and Goals.

Develops and sustains systems to insure compliance with all appropriate state, federal, and local laws and regulatory requirements for a 330 funded Community Health Center. Ensures compliance with standards established under accrediting bodies and insurance contracts.

Supervises and develops non-clinical staff at the assigned site. Provide leadership for the health center including direction, training, performance management and development of all assigned staff in support of the Agency’s Mission and goals.

Works closely with site Medical Director and Managers in oversight of provider and support staff recruitment, onboarding and scheduling.

Clearly communicates in a multi-directional manner regarding goals, strategies, and to fulfill all other communication needs.

Works with fiscal staff to ensure accountability for expenses and revenues in alignment with annual budget process.

Works closely with the Residency programs to ensure an outstanding educational experience for residents (Vista-Santa Rosa Family Medicine Residency) (Lombardi-Family Nurse Practitioner Residency) while also meeting the goals and objectives of the SRCH strategic plan regulations.

Collaborates with staff to develop and maintain optimal use of the practice management and EMR system, including associated Quality Management tools.

Prepares and submits operations reports for organizational decision support as requested

Participates in agency’s Leadership Team, including agency-wide strategic planning and ongoing collaboration with the team.

Must be familiar with the Collective Bargaining Agreement in the supervision of any union-represented staff, and mentor site managers and supervisors in this realm. Responsible for timely, accurate submission of timekeeping processes to payroll.

Develop and use innovative thinking to support agency’s mission.

Collaborates with agency’s other Site Directors and Managers on issues of quality and cross facility goals.

Act as champion for Great Place To Work and Awesome Patient Experience by using Coaching for Impressive Care.

Responsible for operational and financial performance of clinical site.

Participate in ongoing training.

Other duties as assigned by COO.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Qualifications

Education:

Minimum three years’ experience in directing a FQHC.

Minimum five years direct supervisory experience.

Experience planning, implementing and evaluating programs.

Fluency in English/Spanish preferred. Knowledge and Skills:

Demonstrated excellence in operating an SRCH health center preferred.

Ability to work with Cross Site teams to plan and implement agency goals and logistically support quality initiatives.

Ability to create and implement site specific Quality Plan and Safety Plan.

Knowledge of regulatory requirements for 330 funded health centers preferred.

Ability to relate effectively with diverse people and organizations, including patients, employees, providers, residents, residency administration and faculty, and SRCH administration.

Demonstrates knowledge of compliance issues within the community clinic environment.

Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.

Maintains confidentiality of patients at all times by complying with HIPAA policies.

Strong interpersonal skills. Ability to be sensitive with persons of various social, cultural, economic and educational backgrounds.

Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint.

Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.

Excellent written and verbal communication skills.

Ability to work independently and as part of a team.

Good judgment, problem solving and decision-making skills.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.

Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.

Give and follow verbal and written instructions with attention to detail and accuracy.

Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.

Vision: see details of objects at close range.

Reach forward, up, down, and to the side.

Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.

Lift up to 20 pounds.

Travel to other office and community locations.

Keywords: Santa Rosa Community Health, Santa Rosa , Site Director II, Other , Santa Rosa, California

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