The Site Director II is responsible for day to day functions of
the Health Center, devoting sufficient time to administrative
responsibilities to ensure proper administration and management of
the clinics. The Director also has cross enterprise
responsibilities and aligns services as part of a system of care to
meet the Mission and goals of the Agency and has significant duties
in strategic and operational planning.
The Site Director II is responsible for overseeing quality of
service within the clinics, supervising the managerial staff as
appropriate. The Site Director II works in partnership with the
Site Medical Director to develop and monitor programs and services
that are directly responsible to the needs of our patients and
actively participates in the leadership of quality improvement
programs. Oversight responsibilities include all non-clinical
aspects of service delivery. The Site Director II also ensures that
the clinics conform to all applicable federal, state, and local
laws and regulations; acts as liaison with the Department of Health
Services on the county and state level and is responsible for
reporting any disasters or problems with facilities that prevent or
limit clinic operations. The Site Director participates in the
agency’s Leadership Team.
Specific Tasks/Duties Include :
Works closely and collaboratively with the Site Medical Director
and medical leadership team.
Develops, documents, and evaluates processes, procedures, and
systems to improve the Agency’s efficiency and patient
With the Medical Director is accountable for fiscal performance
as well as achievable quality goals at the health center.
Supports achievement of agency mission, and goals within the
Board’s approved strategic plan at their assigned site.
Establishes and monitors a system to assists with the resolution
of patient complaints.
Monitors and evaluates data on access, quality and operational
systems and incorporates the same into the achievement of the site
and the agency’s mission and goals.
Supports satellite or intermittent Health Centers associated
with primary site.
Serves as a mentor to Managers and Supervisors at the assigned
site and from across the Agency to meet the Agencies Mission and
Develops and sustains systems to insure compliance with all
appropriate state, federal, and local laws and regulatory
requirements for a 330 funded Community Health Center. Ensures
compliance with standards established under accrediting bodies and
Supervises and develops non-clinical staff at the assigned site.
Provide leadership for the health center including direction,
training, performance management and development of all assigned
staff in support of the Agency’s Mission and goals.
Works closely with site Medical Director and Managers in
oversight of provider and support staff recruitment, onboarding and
Clearly communicates in a multi-directional manner regarding
goals, strategies, and to fulfill all other communication
Works with fiscal staff to ensure accountability for expenses
and revenues in alignment with annual budget process.
Works closely with the Residency programs to ensure an
outstanding educational experience for residents (Vista-Santa Rosa
Family Medicine Residency) (Lombardi-Family Nurse Practitioner
Residency) while also meeting the goals and objectives of the SRCH
strategic plan regulations.
Collaborates with staff to develop and maintain optimal use of
the practice management and EMR system, including associated
Quality Management tools.
Prepares and submits operations reports for organizational
decision support as requested
Participates in agency’s Leadership Team, including agency-wide
strategic planning and ongoing collaboration with the team.
Must be familiar with the Collective Bargaining Agreement in the
supervision of any union-represented staff, and mentor site
managers and supervisors in this realm. Responsible for timely,
accurate submission of timekeeping processes to payroll.
Develop and use innovative thinking to support agency’s
Collaborates with agency’s other Site Directors and Managers on
issues of quality and cross facility goals.
Act as champion for Great Place To Work and Awesome Patient
Experience by using Coaching for Impressive Care.
Responsible for operational and financial performance of
Participate in ongoing training.
Other duties as assigned by COO.
The duties listed above are intended only as illustrations of
the various types of work that may be performed. The omission of
specific statements of duties does not exclude them from the
position if the work is similar, related, or a logical assignment
to the position.
Minimum three years’ experience in directing a FQHC.
Minimum five years direct supervisory experience.
Experience planning, implementing and evaluating programs.
Fluency in English/Spanish preferred. Knowledge and Skills:
Demonstrated excellence in operating an SRCH health center
Ability to work with Cross Site teams to plan and implement
agency goals and logistically support quality initiatives.
Ability to create and implement site specific Quality Plan and
Knowledge of regulatory requirements for 330 funded health
Ability to relate effectively with diverse people and
organizations, including patients, employees, providers, residents,
residency administration and faculty, and SRCH administration.
Demonstrates knowledge of compliance issues within the community
Demonstrates a willingness to report any incident that is
unusual or incompatible with accepted clinic procedures.
Maintains confidentiality of patients at all times by complying
with HIPAA policies.
Strong interpersonal skills. Ability to be sensitive with
persons of various social, cultural, economic and educational
Proficiency with Microsoft Office applications including
Outlook, Word, Excel and PowerPoint.
Strong organizational skills with ability to prioritize
projects, work relatively independently, manage multiple tasks, and
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Good judgment, problem solving and decision-making skills.
While performing the duties of this job, this position is
frequently required to do the following:
Use standard office equipment and access, input, and retrieve
information from a computer. Use computer keyboard with manual and
finger dexterity and wrist-finger speed sufficient to perform
repetitive actions efficiently for extended periods of time.
Communicate effectively in person or via telephone in a manner
which can be understood by those with whom the person is speaking,
including a diverse population.
Give and follow verbal and written instructions with attention
to detail and accuracy.
Perform complex mental functions and basic arithmetic functions;
interpret complex laws, regulations, and policies; collect,
interpret, and/or analyze complex data and information.
Vision: see details of objects at close range.
Reach forward, up, down, and to the side.
Sit or stand for minimum periods of one hour at a time and come
and go from the work area repeatedly throughout the day.
Lift up to 20 pounds.
Travel to other office and community locations.