SantarosaRecruiter Since 2001
the smart solution for Santa Rosa jobs

Hearing Care Professional

Company: Connect Hearing
Location: Santa Rosa
Posted on: March 28, 2020

Job Description:

A Hearing Care Professional (HCP) working with the Connect Hearing team is innovative, compassionate, and delivers nothing but quality service to our patients. As a company, we expect and deliver only the best hearing care solutions and products. Our Hearing Professionals practice a patient-centered approach by exploring their patient's lifestyle needs and motivating them to improve their quality of life through the use of the latest hearing care solutions. Furthermore, Connect Hearing believes every patient is unique and the Hearing Professional's interaction with that patient should be personalized for optimum results.
Core Responsibilities & Duties


  • Use Connect Hearing's proven sales process and 7 Steps to Success, patient experience model to build the foundation for performing comprehensive hearing testing and formulating customized hearing care solutions
  • Greet patients with a positive and professional manner by name
  • Conduct a lifestyle assessment which consists of listening and engaging with patients about lifestyle challenges and communication needs as it relates to their hearing loss
  • Conduct a minimum of 1 community outreach event per month to promote the Connect Hearing brand and generate demand.
  • Perform outbound calls to engage our patients 48 hours after the visit and actively stay in contact with Tested Not Sold patients
  • Offer and educate patients on our two-week trial program
  • Educate patients on differences in hearing care solutions; what is best for their type of hearing loss, lifestyle and financial situation, and provide a confident recommendation using the company tech tool for a personalized solution for their needs
  • Execute all appropriate diagnostic tests that assist in recommending the best overall hearing care solutions, as well as perform verification measures when fitting and delivering hearing devices
  • Take patient ear impressions, examine and clean patients' ear canals as necessary
  • Conduct patient demos to fit, adjust, and program hearing aids, as well as complete repairs and maintenance on the device
  • Monitor patients' progress and provide ongoing counseling
  • Maintain patient files and notes via our electronic patient management system, document evaluation results, quality diagnosis, and outcome notes
  • Second lever support for our patients, return all patient contacts (emails, phone calls, etc.) within one business day, and answer any questions
  • Refer patients to additional medical or educational services as needed


    • Prepare hearing test reports as needed

      Additional Responsibilities & Duties

      • Understand and implement available sales tools and maintain awareness of monthly marketing campaigns
      • Be flexible and available for occasional travel as required for meetings, trainings, office coverage and educational opportunities
      • Review and understand financial metrics and consistently meet store sales budget
      • Maintain thorough knowledge of all third party guidelines and fee structures
      • Complete community outreach strategies, build and maintain strong relationships with the medical community and promote Referral Rewards Program
      • Consultation with other professionals
      • Administrative and office duties such as completing paperwork, making courtesy calls, equipment calibration, cleaning and maintaining the office and equipment, maintaining and updating hearing aid programming software, and attending calls and meetings as necessary.
      • Assist Patient Care Coordinator as needed
      • Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
      • Other duties and responsibilities as assigned

        Education & Certifications:

        • Connect Hearing employs both Audiologists and Hearing Instrument Dispensers as Hearing Care Professionals. The educational requirements for both Hearing Care Professional classifications are those that are required by the state(s) in which the Hearing Care Professional practices.


          • Active and current state-specific license in good standing. License(s) must remain active, current and in good-standing throughout tenure with Connect Hearing
          • It is the responsibility of the employee to complete the necessary licensure requirements and CEU outlined by the state(s) to remain in an active status.
          • Additional professional certifications, preferred

            Industry/Product Knowledge Required:

            • The ability to fit and recommend the most innovative and appropriate hearing care solutions
            • Understanding state and federal laws with regard to hearing healthcare
            • Extensive functional and technical hearing care solution product knowledge

              Skills/Abilities:

              • Professional verbal and written communication
              • Persuasive negotiating skills to influence outcomes
              • Excellent sales skills and service orientation
              • Active listening and learning
              • Complex problem solving, troubleshooting and critical thinking skills
              • Strong relationship building and counseling skills
              • Experience with Microsoft Office and Outlook
              • Experience patient management systems

                Work Experience:

                • Minimum 3 years relevant hearing health experience selling and fitting multi-brand hearing aids perferred
                • Experience with Real Ear Measurements or other verification method
                • Proven sales and business growth success within a patient-focused environment

Keywords: Connect Hearing, Santa Rosa , Hearing Care Professional, Other , Santa Rosa, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Warehouse Team Member (Seasonal)
Description: Schedule: Part-Time Seasonal Shifts: Overnight, Sunrise, Day, Evening, Weekend Location 38811 Cherry Street Newark, CA, 94560 Job opportunities vary by location. We update postings daily with open positions. (more...)
Company: Amazon
Location: San Ramon
Posted on: 03/31/2020

Amazon Warehouse Operator (Seasonal)
Description: Schedule: Part-Time Seasonal Shifts: Overnight, Sunrise, Day, Evening, Weekend Location 38811 Cherry Street Newark, CA, 94560 Job opportunities vary by location. We update postings daily with open positions. (more...)
Company: Amazon
Location: San Ramon
Posted on: 03/31/2020

SFMC (ExactTarget)
Description: Job Title SFMC ExactTarget Location San Ramon, CA Job Type 6 months contract to Hire JOB DETAILS MUST have experience
Company: Zaspar Technologies
Location: San Ramon
Posted on: 03/31/2020


Warehouse Laborer (Seasonal)
Description: Schedule: Part-Time Seasonal br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location br 38811 Cherry Street Newark, CA, 94560 br Job opportunities vary by location. We (more...)
Company: Amazon
Location: San Ramon
Posted on: 03/31/2020

Amazon Warehouser - Earn $17.40/hr or more
Description: Schedule: Part-Time Seasonal Shifts: Overnight, Sunrise, Day, Evening, Weekend Location 38811 Cherry Street Newark, CA, 94560 Job opportunities vary by location. We update postings daily with open positions. (more...)
Company: Amazon
Location: San Ramon
Posted on: 03/31/2020

Stores Executive Intern - Sacramento, Ca
Description: ALL ABOUT TARGETAs part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say, I love Target When you work at Target, you're helping every family discover (more...)
Company: Target
Location: Woodland
Posted on: 03/31/2020

Warehouse Sorter (Seasonal)
Description: Schedule: Part-Time Seasonal br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location br 38811 Cherry Street Newark, CA, 94560 br Job opportunities vary by location. We (more...)
Company: Amazon
Location: San Ramon
Posted on: 03/31/2020

Warehouse Associate - Earn $17.40/hr or more
Description: Schedule: Part-Time Seasonal br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location br 38811 Cherry Street Newark, CA, 94560 br Job opportunities vary by location. We (more...)
Company: Amazon
Location: San Ramon
Posted on: 03/31/2020

Warehousing Sorter (Seasonal)
Description: Schedule: Part-Time Seasonal Shifts: Overnight, Sunrise, Day, Evening, Weekend Location 38811 Cherry Street Newark, CA, 94560 Job opportunities vary by location. We update postings daily with open positions. (more...)
Company: Amazon
Location: San Ramon
Posted on: 03/31/2020

Sign up to Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive.What you need to know: (more...)
Company: Uber Driver Partners
Location: San Ramon
Posted on: 03/31/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Rosa RSS job feeds