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Sr IT Helpdesk Specialist

Company: R Systems, Inc.
Location: Santa Rosa
Posted on: January 16, 2020

Job Description:

Looking for Consultants who can work on W2 only (U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time, No agency resumes). Skills Required 3-5 years of relevant experience. Customer service experience in a technical help desk environment providing technical support via phone, intranet, or direct face to face. Preferred application and/or technical support experience with relational databases in a healthcare environment. Experience using Track-It (IT Help desk/assesst management software) preferred. Capability to multi-task and prioritize responsibilities to meet deadlines. Work with all levels of management and staff. Exemplary human relations and communication skills. Good judgement and decision-making. Teamwork and collaboration. Associates degree-computer science, business or related IT field or related experience preferred. Responsibilities Provide first point of support for all incoming requests with continuous coverage of incoming call queues. Monitors and manages the performance, stability, and reliability of the applications and databases. Documents each customer incident in a clear, concise, and understandable format. Researches, resolves and documents customer calls that require follow-up. Perform in technical lead role for the setup and installation of new hardware and operating systems. Educates and trains customers on applications and technology. Creates and maintains specific tables, queries, and reports in preventative maintenance/asset tracking/accounting software, as needed. Monitor and manage the performance, stability and reliability of the databases. Assists in developing technical manuals. Treat all information and data within scope of position with appropriate confidentiality and security. Ability to work in a team and collaborative environment. Able to bend, stoop and lift. Able to lift up to 25 pounds. For more information, feel free to call Vivek: 916-830-8768. R Systems Inc specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry s highest quality certifications and standards, including CMMI Level 5 , PCMM Level 5 , ISO 27001:2005 and ISO 9001:2008. Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth. - provided by Dice

Keywords: R Systems, Inc., Santa Rosa , Sr IT Helpdesk Specialist, Other , Santa Rosa, California

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