Customer Product Trainer - Legal AI

Company: Thomas Reuters
Location: San Francisco
Posted on: May 5, 2025

Job Description:

Thomson Reuters is seeking a versatile and dynamic Customer Product Trainer to join our Customer Success team. This role is ideal for legal professionals with a strong background in relationship building, communication, and presentation skills, who are eager to leverage their expertise to drive product adoption and maximize customer satisfaction. You will support our full suite of legal products, including our best-in-class AI solutions and deliver exceptional training and support to our diverse customer base.This combined role offers a unique opportunity to engage with cutting-edge legal and AI technology while supporting a diverse range of customers in achieving their goals with Thomson Reuters' products.About the RoleIn this opportunity as a Customer Product Trainer, you will:

• Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters' products.
• Onboard and train customers on our software, including developing customized training programs to meet specific client needs.
• Utilize adult learning principles and engagement techniques during training sessions.
• Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests.
• Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings.
• Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials.
• Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends.
• Log, update, and maintain activity and customer information within our business systems.About You:You may be a fit for this role if your background includes:
  • Juris Doctorate (law degree) with bar admission in at least one state.
  • Minimum 2 years' experience as a practicing attorney is preferred.
  • Experience with legal technology and/or AI-based software platforms is highly desired.
  • Strong sales and customer-centric aptitude with a revenue focus.
  • Excellent oral and written communication and presentation skills.
  • High degree of professionalism, flexibility, and adeptness at using web-based meeting tools.
  • Experience in adult training/education and a passion for learning about new technology and software.
  • A personable, positive attitude with a knack for problem-solving and helping customers.
  • Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences.#LI-BS1What's in it For You?
    • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
    • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
    • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
    • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
    • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
    • Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.
      For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900.
      This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
      Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
      This job posting will close .About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
      #J-18808-Ljbffr

Keywords: Thomas Reuters, Santa Rosa , Customer Product Trainer - Legal AI, Legal , San Francisco, California