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Enterprise Support Engineer

Company: Robert Half Technology
Location: Santa Rosa
Posted on: October 11, 2019

Job Description:

Do you excel at explaining intricate technical information to the non-technical user? Are you a driven individual who is most productive in an active and positive environment? If so, Robert Half Technology has a Desktop Support Technician role that may be the position for you. Motivated candidates with effective problem-solving abilities are encouraged to apply. Located in the Santa Rosa, California, area, this Desktop Support Analyst role is full-time in nature. Your responsibilities in this role - Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals - Match hardware repairs with the appropriate vendors - Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Fix computer problems, and recommend appropriate action/solutions - Provide computer desktop support in accordance with established policies and procedures - Curate records of daily data communication transactions, issues and remedial actions taken or installation activities - Communicate regularly and effectively with ticket submitters- Deskside Support experience - Customer Support experience - Deep understanding of Microsoft Windows - 3+ years of desktop support or other related experience - Ability to write reports, business correspondence, user instructions, and procedure manuals - provided by Dice

Keywords: Robert Half Technology, Santa Rosa , Enterprise Support Engineer, IT / Software / Systems , Santa Rosa, California

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