YouTube Product Support Manager, Ads and Ads Tube
Company: Google
Location: San Bruno
Posted on: April 2, 2026
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Job Description:
info_outline X Note: By applying to this position you will have
an opportunity to share your preferred working location from the
following: San Bruno, CA, USA; New York, NY, USA . Minimum
qualifications: Bachelor’s degree or equivalent practical
experience. 8 years of experience in a technical project management
or a customer-facing role. Preferred qualifications: Master’s
degree in Business, Statistics, Mathematics, Economics, Engineering
or Applied Science, or a related field. Experience working with
Product and Engineering to provide user feedback and influence
product roadmap. Experience leading cross-functional projects with
Product, Engineering and Analytics team. Understanding of the
YouTube platform and a passion for helping creators. Excellent
project management and Investigative skills to inform strategy
development and implementation. About the job The Creator Success
Operations organization is committed to providing exceptional
support by building an exceptional Artificial Intelligence (AI)
experience. This relies on a team of Product Support Managers
designing and owning the end-to-end creator journey for creator
issues and enabling the key work to achieve the goal. In this role,
you will directly impact the AI support strategy and contribute to
a thriving creator experience and ecosystem, by understanding the
creator voice and demonstrating deep product expertise, you will
provide the critical infrastructure to ensure creator and agent
success. At YouTube, we believe that everyone deserves to have a
voice, and that the world is a better place when we share, and
build community through our stories. We work together to give
everyone the power to share their story, explore what they love,
and connect with one another in the process. Working at the
intersection of cutting-edge technology and boundless creativity,
we move at the speed of culture with a shared goal to show people
the world. We explore new ideas, solve real problems, and have fun
— and we do it all together. The US base salary range for this
full-time position is $141,000-$204,000 bonus equity benefits. Our
salary ranges are determined by role, level, and location. Within
the range, individual pay is determined by work location and
additional factors, including job-related skills, experience, and
relevant education or training. Your recruiter can share more about
the specific salary range for your preferred location during the
hiring process. Please note that the compensation details listed in
US role postings reflect the base salary only, and do not include
bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities Design support journey maps and service blueprints
to reimagine creator experiences. Build a "journey fact pack" to
identify systemic gaps and advocate for product improvements that
enhance platform health. Scale operations by defining agent skills
and constructing automated workflows to enable agentic AI.
Contextualize golden responses for AI platforms to ensure creators
receive accurate, efficient resolutions. Drive support readiness
across touchpoints for complex product launches. Partner with GTM,
Product, and Engineering teams to coordinate operational readiness,
ensuring seamless support for new features. Govern support accuracy
by refining AI logic through continuous prompt-tuning and
calibration. Strategically integrate new capabilities into AI agent
frameworks to maintain an exceptional support journey. Synthesize
feedback to drive alignment on product recommendations. Track
metrics like creator satisfaction (NSS) and AI containment to
influence the roadmap and resolve systemic friction.
Keywords: Google, Santa Rosa , YouTube Product Support Manager, Ads and Ads Tube, IT / Software / Systems , San Bruno, California
