Senior Technology Business Analyst - Defined Benefits Administration
Company: Conduent
Location: Campbell
Posted on: January 8, 2026
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Job Description:
The Senior Technology Business Analyst partners closely with
business stakeholders and technology teams to analyze requirements,
improve processes, and deliver technology solutions within a
Defined Benefits administration environment. This role goes beyond
traditional analysis, requiring strong technical acumen, the
ability to debug system issues, and the capability to build and
enhance functionality within established systems. The position
serves as a key liaison between business users, operations teams,
and developers to ensure solutions are accurate, compliant, and
aligned with business objectives. Responsibilities • Analyze
business processes, systems, and workflows within defined benefits
administration platforms to identify gaps, risks, and improvement
opportunities. • Gather, review, and validate business, functional,
and technical requirements, ensuring alignment with system
functionality and end user experience. • Translate complex business
and plan rules into detailed, actionable specifications that can be
implemented or enhanced within the system. • Actively debug system
behavior by comparing requirements, plan rules, configuration, and
code logic to identify root causes of issues and discrepancies. •
Develop and enhance system functionality using Visual Basic,
including maintenance of existing logic and creation of new
features to support plan administration, calculations, and
processing. • Utilize XML to analyze data exchanges, troubleshoot
integrations, and support web-based debugging or development
activities. • Collaborate closely with business stakeholders,
operations teams, developers, QA, and project managers throughout
the full delivery lifecycle. • Support system testing, user
acceptance testing (UAT), and production implementations, ensuring
results align with documented requirements and plan design. •
Maintain accurate and comprehensive documentation, including
technical requirements, process flows, technical logic, and
migration documentation. • Communicate status, risks, dependencies,
and technical issues clearly to both business and technology
audiences. Requirements • 5 years of experience as a Business
Analyst in a technology-driven environment, with significant
exposure to complex systems. • Demonstrated experience supporting
defined benefit pension plans, retirement systems, or benefits
administration platforms. • Strong understanding of the software
development lifecycle (SDLC). • Hands-on Visual Basic programming
experience, with the ability to read, debug, and build system
logic. • Proven ability to debug production and pre-production
issues by analyzing requirements, plan provisions, configuration,
and code behavior. • Working knowledge of XML, including its use in
data exchanges, integrations, and web-based debugging or
development. • Ability to translate complex business, operational,
and regulatory requirements into clear technical documentation and
executable solutions. • Experience using requirements management
and collaboration tools such as JIRA, and Microsoft TFS. • Strong
written and verbal communication skills, with the ability to work
effectively across business, operations, and technical teams. •
Must have the ability to translate technical concepts, system
logic, and code into clear, plain-language explanations for
business and client stakeholders. Preferred Experience • Direct
experience working with client contacts who own the plan
administration. • Experience in environments with high regulatory,
accuracy, and audit requirements. • Experience in Excel spreadsheet
modeling, macro programming, and building custom automated
solutions for manual processes. Flexible Working At Conduent, we
value individuality and flexible working arrangements. In this
role, you can expect: • Remote Work: Enjoy the flexibility of
working from home while optimizing your work-life balance. Working
for You We offer perks and rewards designed to support you: •
Health & Welfare Benefits: Comprehensive plans tailored to your
needs, effective from day one. • Retirement Savings: Robust
programs to help you secure your financial future. • Employee
Discounts: Access to a wide range of discounts on merchandise,
services, travel, and more. • Career Growth Opportunities: Paths
for advancement within a global organization. • Paid Training:
Learn while you earn with award-winning learning platforms. • Paid
Time Off: Competitive PTO packages to help you recharge. • Great
Work Environment: Join an award-winning culture that values
diversity and inclusion. Join Us: At Conduent, we are united by a
shared mission. We understand that our success is driven by the
success of our associates. When you join us, you’ll find
opportunities to: • Bring your authentic self to work every day. •
Grow and thrive both personally and professionally. • Make a
meaningful impact with our clients, in our communities, and for the
millions of people we serve. With over 50,000 associates in 24
countries, you’ll be part of a global team that’s shaping the
future — for the company and for yourself.
Keywords: Conduent, Santa Rosa , Senior Technology Business Analyst - Defined Benefits Administration, IT / Software / Systems , Campbell, California
