Computer Support Technician

Company: Mendocino College
Location: Ukiah
Posted on: March 20, 2023

Job Description:

Computer Support Technician
Salary: $54,132.00 - $67,692.00 Annually
Job Type: Full-time, Permanent
Job Number: 2023-CLASS-COMPSPRTTECH
Closing: 4/23/2023 11:59 PM Pacific
Location: Ukiah, CA
Department: Information Technology

DESCRIPTION

Mendocino-Lake Community College District is currently accepting applications for a Computer Support Technician.

Under direction of the department manager, this full-time, 12 month per year position, performs computer support activities; installs microcomputers and servers; recommends hardware and software solutions; trains users in equipment and software; maintains hardware and software inventory; assists in networking issues; troubleshoots network printer problems; provides instructional computer lab support for faculty and administrative staff; provides support for multi-media equipment, teleconferencing, provides support and training for smart classrooms.
The anticipated work schedule for this position is Monday - Friday, 10:00 a.m. - 7:00 p.m.

We are seeking an equity-minded person who is committed to supporting our diverse student population and the District Mission. Please review our District Mission, Goals, and Values at the following website: MLCCD - Mission, Vision, Goals

Successful candidate is anticipated to start on or before August 1, 2023.

We recommend downloading this job announcement as you prepare your application materials for submission. Incomplete applications will not be forwarded to the screening committee.

APPLICATION PROCEDURE

Through this online portal submit the following documents:

• Please provide a response to the following question (not to exceed 1 page):
  • Tell us about one or two specific things that you have done to promote diversity, equity and/or inclusion in your current (or last) job or in your community?
  • Completed online application
  • Resume
  • A letter of interest that succinctly addresses how your experience and professional qualifications prepare you for this position
  • Contact Information for 3 professional references (no letters please)
  • Copy of your applicable college transcripts, if applicable.
    SALARY AND BENEFITS
    
    Salary Range (28): The monthly salary range is $4,511 - $5,641. There are five annual step movements; initial placement will be at step 1, unless approved by the Superintendent/President. Please see the current salary schedule here: MLCCD - Salary Schedule
    
    Benefits: With no monthly premium contribution from the employee, we offer a comprehensive benefits package that includes family medical, dental, vision, EAP benefits and employee life insurance. Additional voluntary life insurance is available for employee purchase. Benefits are effective the first of the month following hire date.
    
    Holidays and Paid Time Off: The successful candidate will earn twelve (12) days of vacation and twelve (12) days of sick leave per year. Vacation leave increases with the length of service. There are twenty (20) paid holidays annually.
    
    Retirement: This position is eligible for CalPERS Retirement.
    
    REPRESENTATIVE DUTIES
    
    The successful candidate will support student and institutional success by executing the following duties:
    
    • Performs computer support activities; responds to questions and resolves computer-related problems, analyzing whether hardware, application software, programming, or systems software are involved; redirects computer problems if necessary
    • Receives, sets up, and loads software; installs microcomputers; receives and installs microcomputer peripherals including multiple models, hardware configurations, and a variety of system software
    • Coordinates the activities of the instructional computer lab; assists and interacts with instructors to provide access for projects; organizes, maintains, and develops operational and security procedures for instructional computer labs, coordinating such between the college centers and the main campus.
    • Provides computer support for instructional and/or administrative computer use; provides telephone and on-site support for students, faculty, departments, and other District personnel; provides computer and software resources for students
    • Learns new software applications quickly; assists in overall software maintenance; upgrades to new versions; and monitors software for viruses as necessary.
    • Evaluates, tests, and recommends selected hardware and software packages and determines features that best meet District needs; researches products and vendors for long-term support and dependability; works with vendors to get configurations and pricing on new computer equipment and repair components
    • Trains users in the use and care of microcomputer equipment, minicomputer peripherals and associated software
    • Stays current on technical changes by reading trade journals and hardware/software manuals; attends workshops and meetings as directed.
    • Maintains hardware and software microcomputer inventory; oversees purchase orders from generation to receipt of items; orders computer supplies from vendors.
    • Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, District network, the Internet and new computer technology; communicates solutions to end-users.
    • Delivers, tags, and sets up end-user PC and Macintosh desktop hardware, software and peripherals.
    • Diagnoses and resolves end-user network or local printer problems, PC and Macintosh hardware problems and mainframe, e-mail, Internet, and local-area network access problems.
    • Coordinates timely repair of PC and Macintosh computer equipment covered by third-party vendor maintenance agreements.
    • Performs minor desktop hardware repair for PC and Macintosh computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
    • Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
    • Assists with network administration as related to server operating systems, TCP/IP and internet technology.
    • Assists with telephone and telecommunications issues and planning also satellite and teleconferencing issues and planning as needed.
    • Performs related duties as assigned.
      WORKING CONDITIONS
      
      Office and computer room environment; subject to noise from computer equipment.
      
      Physical demands including sitting, standing, reaching, bending, walking, and lifting up to 70 lbs.
      
      QUALIFICATIONS
      
      PREFERRED QUALIFICATIONS:
      
      AA/AS Degree
      
      QUALIFICATIONS
      
      Must meet Human Resources guidelines for qualified hiring; including but not limited to a Live Scan background check and completion of TB Test.
      
      Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, geographic and ethnic backgrounds of students, staff, and faculty.
      
      Knowledge of:
      
      Methods and procedures of operating electronic computers and peripheral equipment
      
      Administration (installation, maintenance, security, operation) of Windows Servers
      
      TCP/IP Lan/Wan environments and internet technologies and products
      
      Network strategies and a variety of network operating systems
      
      Operational and security procedures related to an instructional computer lab
      
      Teleconferencing and multimedia equipment
      
      Software licensing issues
      
      Recordkeeping techniques
      
      Basic troubleshooting techniques
      
      Macintosh and PC desktop operating systems
      
      Various software applications and basic hardware for the PC and/or Macintosh
      
      Principles and theories of network systems and management
      
      Basic understanding of electrical safety procedures
      
      Verbal and written communication skills
      
      Interpersonal skills using tact, patience, and courtesy
      
      Ability to:
      
      Deliver technical customer support
      
      Identify, troubleshoot and resolve a wide range of technical computer-related problems
      
      Identify, evaluate and solve end-user workstation problems
      
      Support and train end-users in a wide range of software applications as needed
      
      Read, understand and apply complex technical information including periodicals, journals, governmental regulations, and hardware/software manuals
      
      Master new computer technology
      
      Operate computers and peripheral equipment properly, accurately and efficiently.
      
      Test and upgrade a variety of software and hardware
      
      Organize, prioritize, and schedule workload.
      
      Work independently with little direction.
      
      Analyze situations accurately and adopt an effective course of action.
      
      Communicate effectively both verbally and in writing.
      
      Meet schedules and timelines.
      
      Provide assistance in operating teleconferencing and multi-media equipment
      
      Learn department and program objectives and goals
      
      Establish and maintain cooperative and effective working relationships with others
      
      Operate computers and peripheral equipment properly and efficiently
      
      PHYSICAL ABILITY TO:
      
      Physical demands including sitting, standing, reaching, bending, walking, and lifting up to 70 lbs.
      
      ADDITIONAL INFORMATION
      
      IMPORTANT NOTES REGARDING APPLICATION PROCEDURE
      
      All application materials must be received by 11:59 pm on the closing date indicated above
      
      Only completed applications with the above required documents will be reviewed by the committee
      
      Application materials not required (including reference letters) for this position will not be reviewed
      
      Remove personally identifiable information such as personal photos, social security number, birth date, age, and gender from your application materials.
      
      Expenses related to the recruitment process are the responsibility of the applicant
      
      Incomplete application packets will not be accepted
      
      Interviews are by invitation only
      
      The college does not reimburse applicants for related travel expenses
      
      SELECTION PROCEDURE
      
      A search committee will review and invite applicants for an interview. Meeting the posted requirements does not guarantee an interview. A written performance exercise and/or presentation may be a part of the interview, and finalists may be invited to return for a second interview. All notifications will be via email, and by accessing your application profile.
      
      CONDITIONS OF EMPLOYMENT (Prior to beginning employment)
      
      • In accordance with Federal Law all employees must provide proof of eligibility to work in the United States;
      • Must be fingerprinted through DOJ and FBI and have background clearance; and Must take a TB test (once hired and every four years thereafter).
      • Within 6 months of employment, must complete required District trainings such as Sexual Harassment Prevention.
        
        
        COMMITMENT TO DIVERSITY
        
        The Mendocino-Lake Community College District is committed to employing qualified administrators, faculty, and staff members who are dedicated to student success and to recruiting and hiring persons from diverse backgrounds. Diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students including first generation students, underrepresented students, and students of color. The District strives to employ and retain faculty, staff and administrative personnel who promote a positive learning environment and are well prepared to serve our increasingly diverse student population. Mendocino College takes active steps to ensure equal employment opportunity and to create a diverse work and academic environment that is welcoming and inclusive for all. Mendocino-Lake Community College District is an Equal Opportunity Employer
        
        EEO STATEMENT
        
        Mendocino College is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. The policy of the College is to encourage applications from all persons. Mendocino College does not discriminate on the basis of ethnicity or race, color, sex or gender, gender identity, gender expression, age, religion, marital status, disability, sexual orientation, national origin, medical conditions, genetic conditions, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), military or veteran status. Mendocino College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.
        
        ACCOMMODATIONS
        
        Persons with disabilities who require reasonable accommodation to complete the employment process must notify Human Resources no later than 72 hours prior to the closing date. Human Resources can be contacted at (707) 468-3065 or via email at HRRecruiting@mendocino.edu.
        
        ABOUT OUR COLLEGE
        
        Established in 1973, Mendocino College, a Hispanic Serving Institution, is a vibrant and inclusive academic community, rich in culture, creativity, diversity, and technology. A fully accredited two- year community college, the District serves more than 6,500 students across four locations in the greater parts of Lake and Mendocino Counties. Complete with a friendly small-campus academic setting and a respectfully collaborative work environment, Mendocino College prepares students for a future of innovation and success. The beautifully landscaped main campus is located in Ukiah, California. With views of oak- covered hills, sprawling vineyards, and distant mountains, the 127-acre campus is equipped with a state-of-the-art Library/Learning Center, high-tech Nursing Facility, and Student Center. The college operates three fully equipped centers in Fort Bragg, Lakeport, and Willits, conveniently providing our valued students with quality instruction, academic support and administrative services in neighboring communities. With a comprehensive curriculum and engaging instruction, Mendocino College provides a wide variety of degree, certificate, transfer, occupational, and basic skills programs. Mendocino College students learn in a nurturing and supportive environment enhanced by small-sized classes, personalized academic advising, and several hundred dedicated faculty and staff.
        
        ABOUT OUR COMMUNITIES
        
        Mendocino and Lake Counties include some of California's most picturesque landscape. Because of the geographic location, climate, and natural beauty, Mendocino and Lake Counties attract many visitors. Agriculture, timber, and tourism industries form the economic base of the area with some light manufacturing. Mendocino and Lake Counties have a long and colorful history as a premium grape-growing region within the state's famous North Coast wine country. A relaxed and friendly lifestyle is characteristic of our communities. Recreational opportunities abound for water skiing, swimming, fishing, boating, sailing, camping, hiking, tennis, and golf.
        
        Check out the local visitor guides to find out more: https://www.visitmendocino.com/ & https://www.lakecounty.com/
        
        Mendocino College welcomes applications from all qualified candidates who demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of our community college students.
        
        To apply, visit https://www.schooljobs.com/careers/mendocinoedu/jobs/3949195/computer-support-technician
        
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Keywords: Mendocino College, Santa Rosa , Computer Support Technician, IT / Software / Systems , Ukiah, California