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Technical Support Representative

Company: Sonic Internet + Phone
Location: Santa Rosa
Posted on: November 25, 2022

Job Description:

$1500 Signing Bonus - Come Join The Team!! Why Sonic? For over 28 years, Sonic has been running a different kind of call center; dedicated to solving our customer's issues. We do not force our customers through complicated phone menus, and our Support reps don't follow elaborate scripts. We solve our customer's problems in real time, served by real people who are committed to delivering quality customer care. That distinction starts with the people we hire. Each career opening at Sonic is an opportunity for personal growth, career development, and most importantly, making a difference towards building a better internet for our shared local community and beyond.. About the job: Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. What you'll do: Provide customer support and technical issue resolution via phone, email or SMS
Configuration of customer equipment and/or software to connect to the internet
Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues Must Haves: Ability to think logically and problem solve
Friendly, can do attitude
Eagerness to learn
Effective verbal and written communication skills
An interest in computers and the Internet
Personal integrity and strong work ethic
Ability to manage competing priorities and keep accurate notes Work Perks: Medical + Dental + Vision benefits
Paid Time Off
Education opportunities
Stipend for high-speed internet access Vaccination Policy: As a condition of employment, new hires must be fully vaccinated against the COVID-19 virus on or before the first day of employment to work in office, subject to legally mandated accommodations. Equal Opportunity Employer Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Keywords: Sonic Internet + Phone, Santa Rosa , Technical Support Representative, IT / Software / Systems , Santa Rosa, California

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